Application Support Specialist (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Application Support Specialist in the United States.This role is designed for a tech-savvy problem solver who delivers exceptional application support and troubleshooting services in a fully remote environment. You will be responsible for providing front-line assistance for internal teams and clients, resolving technical issues, and maintaining high standards of documentation and user training. The position requires strong analytical skills, excellent communication abilities, and the capacity to manage multiple tasks while escalating complex problems as needed. By maintaining deep technical expertise across multiple applications, you will contribute to a seamless user experience and support organizational efficiency. This role also offers opportunities to mentor others, streamline processes, and participate in continuous improvement initiatives.Accountabilities:Provide advanced troubleshooting and support for proprietary and third-party applicationsOwn and manage support cases throughout their lifecycle, escalating issues that require deeper investigationDocument all troubleshooting steps, resolutions, and technical information clearly and accuratelyDeliver client-friendly explanations and guidance to non-technical usersCollaborate with development and quality assurance teams to identify and resolve product issuesMaintain subject matter expertise on company applications, applying low-impacting changes to production environmentsParticipate in team initiatives, including training, mentoring, and process improvement projectsWork according to established procedures and adapt to changing schedules as requiredRequirementsBachelor's degree preferred; equivalent combination of education and experience accepted1-3 years of experience in application support, technical support, or a related roleStrong problem-solving skills with the ability to prioritize urgent client needsExcellent written and verbal communication skills, including email and phone proficiencySelf-motivated, organized, and able to work both independently and in small-team environmentsComfortable in a fast-paced environment and able to handle multiple tasks simultaneouslyFamiliarity with documenting issues, software troubleshooting, and providing user guidanceDesired Competencies:Ability to train and mentor internal teams and clients on software applicationsCapacity to gain and maintain deep technical knowledge across multiple applicationsExperience with continuous improvement initiatives and process optimizationBenefitsCompetitive hourly wage range: $24.04-$28.85/hr, depending on experience and locationHealth, dental, and vision insuranceLife insurance and short- and long-term disability coverageFlexible spending and ancillary benefits401(k) retirement savings planPaid holidays and paid time off (PTO)Opportunity to earn commissions, annual bonuses, and program-specific rewardsRemote work flexibilityJobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly:🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.📊 It compares your profile to the job's core requirements and past success factors to determine your match score.🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps, including interviews or additional assessments, are then made by their internal hiring team.Thank you for your interest!