Assistant Application Engineer

We are hiring an Assistant Application Engineer, you will be required to provide information concerning products, applications, and problem diagnosis to sales representatives and customers, accurately. Conduct product application testing and troubleshooting on customers’ applications. Possess strong communication skill including active listening, as well as strong problem-solving skills.ResponsibilitiesReceive phone calls or emails from sales reps and customers and answer inquiries concerning product capabilities, specifications, and applicationsAnalyze and troubleshoot customer issues via phone/email as well as on-site.Conduct product application testing for sales reps and customers.Travel to customer’s site for on-site support including setup, adjustment/fine-tuning the system.Conduct post sales application training to customers.Create and update manuals for post sales application training for customers.May assist sales reps with on-site presentations to customers, as neededProactively identify areas to improve department operation efficiency and initiate projects to achieve such improvementsUnderstand and observe company / department policies and proceduresOther duties or projects, as assignedQualificationsMinimum Diploma Holder in an engineering discipline (i.e Computer/Electrical Engineer) who demonstrates strong problem skills - identify complex problems and review related information to develop and evaluate options and implement solutionsRequired SkillsAbility to organize and prioritize tasks, activities, and projects for timely completionActive listening skillAnalytical skill to identify the underlying principles, reasons, or facts by breaking down information or data into separate partsAbility to establish and maintain pleasant interpersonal relationships primarily over the phone and emailsAbility to communicate complex ideas in a simplified fashionHigh degree of service orientation to actively look for ways to help peopleFamiliar with Logic control, Microsoft Excel skills.Familiar with communication protocol (i.e Serial, Modbus TCP, Ethernet, EIP etc.)Familiar with HMI programmingPreferred SkillsExperience with sensors and actuators (e.g. DC motors, encoders, relays, & solenoids), Stepper/Servo MotorKnowledge of Database Language (SQL/MySQL)Knowledge of C#/Java/PythonKnowledge of PLC (Keyence/Omron/Beckhoff)Pay range and compensation packageAttractive monthly incentives based on performance is providedLong-term renewable contract