Assistant Claims Assessor - Motor

Roles and Responsibilities:Process claims fairly and efficiently by reviewing claim documents, verifying policy terms, and following company guidelines to ensure timely and accurate settlements.Assess the validity of claims by analyzing product type, policy conditions, and supporting documentation to determine eligibility and prevent fraudulent claims.Handle policyholder and broker inquiries by providing accurate information, clarifying policy coverage, and maintaining professional communication to uphold excellent customer service and meet service level agreements.Apply claim assessment criteria within designated limits by referencing policy terms and company guidelines while escalating high value claims to ensure consistency and fairness in settlements.Follow up on pending claims and required documentation by tracking outstanding reserves, requesting necessary data, and updating claim files to maintain accurate records and ensure timely claim resolution.Ensure compliance with claims assessment best practices by following standard procedures, coordinating salvage handling, and monitoring legal case follow-ups to reduce risks and optimize claim outcomes.Maintain high standards of file documentation by organizing claim records, ensuring accuracy, and adhering to regulatory requirements to support transparency and facilitate audits.Pre-requisites (Education, Professional Experience):1 – 3 years of experience in the insurance field.Bachelor’s degree in business administration, or a related fieldProfessional certification in insurance or claims assessment (e.g., CII, AIC) is an advantage