Assistant Commercial Quality Manager, Korea

About the Role:The Assistant Commercial Quality Manager plays a key role in ensuring the highest standards of product quality and freshness for Ferrero in the Korean market. This position is responsible for implementing and monitoring quality initiatives, managing consumer services, and collaborating with both internal teams and external partners to drive continuous improvement in commercial operations, in alignment with the Ferrero food safety and quality policies.Main Responsibilities:Execute and monitor quality and freshness programs in line with Ferrero Group policiesOversee quality improvement activities related to commercial logistics, distribution, and consumer feedbackCoordinate product inspections and manage quality issues with warehouses and distributorsWork closely with distributor call centers to review and analyze complaint dataOwn and manage the end-to-end process for consumer claims, focusing on product qualityInvestigate and resolve both critical and non-critical consumer complaints, ensuring timely and effective responsesCollaborate with Supply Chain teams on warehouse and transport managementMonitor supply chain lead times and stock management for optimal freshnessSupport new warehouse scouting and selection to ensure compliance with quality standardsReport on quality performance and key metrics to the business unitPromote and monitor quality KPIs, providing feedback for ongoing improvementAct as a local reference for shelf-life optimization and harmonizationParticipate in company-driven projects related to product quality, supply chain, and customer service systemsAbout You:University degree in Food Science, Food Chemistry, Analytical Chemistry, or a related fieldRelevant experience in the food industry, with a strong background in quality management and complaint handlingIn-depth knowledge of food production techniques and quality standards in Korea is requiredExperience with warehouse assessment and consumer complaint management Strong analytical and problem-solving skillsExcellent communication and stakeholder management abilitiesProactive, detail-oriented, and committed to continuous improvementProficiency with MS Office tools, SAP is considered an advantageFluency in English and Korean, written and spokenOur Benefits & Perks:Careers with caring built in - discover our benefits here.About Ferrero:Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.DE&I at Ferrero:Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.Find out more here.