Assistant Fraud & Chargeback Manager

About LINE PayLINE Pay is an integrated online and offline payment platform under LINE MAN Wongnai and LINE Thailand, following the acquisition in August 2023. LINE Pay offers seamless payment services, including an easy and secure digital wallet, and quick on-the-go payment options for purchases, money transfers, or top-ups. LINE Pay services can be utilized within public transportation, for purchasing goods and services from partner brands, as well as for various utility bill payments.What you’ll Do:Monitoring/Detection Task:Monitor LINE Pay’s user transactions in order to secure the payment service operation and prevent inappropriate usage to detect any inappropriate attempt of fraud cases or anti money laundering transaction also impose penalties on user on such casesAnalyze fraud pattern and recommend to set up the new fraud detection rules to prevent further suspicious transactionClosely communicate with related regulatory bodies in ThailandWork closely with financial institution (Bank & Non-Bank) to prevent, detect and investigate fraud case incidentConduct incident analysis and provide a comprehensive overview and contingency plan to the managementPerform necessary data analysis to improve fraud detection and fraud prevention and provide a comprehensive walk-through for management approval in process or feature changes and improvementsPrevention Task:Initiate fraud prevention plan by contacting merchant to clarify the transaction details on timely mannerLiaise with the acquiring bank to request verification from the card issuerConduct comprehensive merchant screening by reviewing the merchant’s products, website, and document to ensure full compliance with company policies and standardsEstablish regular and ad-hoc report development regarding fraud and service monitoring to support management or relevant functionsIn charge of managing chargeback operations in alignment with company guidelines and policiesIn charge of overseeing necessary operations or coordinating for feature implementations which are required in order to achieve an ideal stage for fraud prevention and detection in the expanded businessesInvestigation Task:Investigate cases of fraudulent transactions and revenue leakage to ensure all issues are thoroughly analyzed and resolvedDetermine the need and procedure of investigation to ensure effectiveness and appropriateness of way of investigation for particular type of fraud and revenue leakage and optimal benefit to companyProvide recommendation to support fraud and revenue assurance system or process developmentCoordinate with relevant functions to improve efficiency of fraud and revenue leakage investigation processWhat you’ll Need:Bachelor's degree or higher5+ years of experience in fraud prevention, monitoring, or a related fieldExperience in Fintech, Banking, Payment Gateway is highly preferredAbility to manage multiple tasks and liaise with multiple parties/partnersStrong analytical and organizational skillsStrong familiarity with Excel/Google SheetProactive and highly motivated team player with excellent communication skillsGood command of EnglishFamiliarity with SQL and/or AI tools for data analysis is a plus