Assistant Registrar

Posting DetailsPosting DetailsPosting Number S14411P Working Title Assistant Registrar Department VPI-Registrar's Office About the University of GeorgiaChartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.About the College/Unit/Department College/Unit/Department website Posting Type External Retirement Plan TRS or ORP Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule InformationMonday-Friday, 8:00 a.m.-5:00 p.m.Advertised Salary Commensurate with Experience Posting Date 11/19/2025 Open until filled Yes Closing Date Proposed Starting Date 12/15/2025 Special Instructions to Applicants Location of Vacancy Athens Area EEO Policy StatementThe University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).USG Core Values StatementThe University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.Position InformationClassification Title Assistant Registrar II FLSA Exempt FTE 1.00 Minimum QualificationsBachelor’s degree in a related field or equivalent and 2 years of professional experiencePreferred SummaryPreferred Qualifications Position SummaryThe position supervises the day-to-day tasks of full-time staff and several student workers as well as manages other operational duties affecting registration, website maintenance, and daily office communications. The position troubleshoots escalated student, faculty, and staff inquiries that are beyond the scope of expertise for Student Services Professional II level staff and student workers, including special requests from the Graduate School, Bursar, and Legal Affairs. The position oversees the daily management of both of the office email addresses, regsupp, which responds to questions and concerns from faculty, staff and administration and reghelp, which responds to questions and concerns from students, prospective students, alumni, and the public. The position is responsible for coordinating phone and walk-in coverage of the center throughout the semester and hiring and training service center staff and student workers. The position handles student registration time ticketing and term setup.Knowledge, Skills, Abilities And/or CompetenciesExpert Customer Service and communication skills.Ability to manage a fast-paced service environment.Ability to maintain strict confidentiality.Strong knowledge of MS Office Suite.Thorough knowledge of UGA academic policies and procedures.Ability to deescalate tense situations.Ability to establish strong professional relationships with the campus community.Banner student knowledge.Physical DemandsSit at a desk and computer for long periods of timeStay on the phone for continuous callsIs driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policyBe advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.Background Investigation PolicyOffers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.Duties/ResponsibilitiesDuties/ResponsibilitiesSupervision and LeadershipHire, schedule, supervise, train, and mentor full-time staff members and student workers.Ensure service hours are covered throughout each semester.Conduct ongoing trainings as appropriate.Prepare staff for upcoming peak times for efficiency.Oversee the processing of enrollment verification requests and dean’s certifications. Percentage of time 25 Duties/ResponsibilitiesEmail ManagementManage the regsupp and reghelp email accounts to ensure accurate and timely responses in the troubleshooting of student and faculty/staff issues on campus.Percentage of time 20 Duties/ResponsibilitiesTroubleshoot Student Record Issues Analyze student records and interpret USG and University policies to troubleshoot advanced inquiries related to registration and academic history. Assist the campus community in understanding these policies and related processes.Percentage of time 20 Duties/ResponsibilitiesCall Center ManagementAnswer incoming phone calls from the University community.Monitor and evaluate call center statistics for improvements.Percentage of time 20 Duties/ResponsibilitiesRegistration and Term Set UpManage the student registration time ticketing process and term set up, including Banner configuration, job submissions, and ticket changes. Test student information system upgrades related to registration.Percentage of time 10 Duties/ResponsibilitiesAssist with other student services processes and tasks on an as needed basis.Percentage of time 5Contact InformationRecruitment ContactContact DetailsFor questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.Recruitment Contact Name Blake Dye Recruitment Contact Email blake85@uga.edu Recruitment Contact PhonePosting Specific QuestionsRequired fields are indicated with an asterisk (*).Applicant DocumentsRequired DocumentsResume/CVCover LetterOptional Documents