Associate, IT Infrastructure

Summary:The Associate, IT Infrastructure will install, maintain, upgrade, and continuously improve the site's operating environment, ensuring the ongoing reliability, performance and security of the infrastructure. This includes monitoring and up keeping the operating environments; responding to incidents & problems, deployment of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Other responsibilities include troubleshooting problems as reported by users, supporting Web access and telephony services, and the acquisition, replacement and decommissioning of related equipment, software and services.Detailed Description:Performs tasks such as, but not limited to, the following:Provide technical support and perform maintenancePerform service monitoring and reportingExplore new solutions, enhancements and opportunities for continuous improvement, projects and morePerform the acquisition, provisioning and decommissioning of related equipment, software and servicesKnowledge/Skills/Competencies:Customer service orientationTroubleshooting & problem resolving skillsGood Communication (both oral and written) and documentation skills.In-depth knowledge of the Windows OS (server and client) and the desktop operating environment. Linux and other mainstream OS knowledge will be helpful.Fundamental knowledge of networking conceptsFundamental knowledge of infrastructure service management & diagnostic tools and processesFundamental knowledge of end-point security management tools and processesPhysical Demands:Duties of this position are performed in a normal office environment.Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.Typical Experience:Entry level to 1 year of relevant experience in a similar role or industry.Typical EducationBachelor Degree in related field