About Us: At Atlantic Aviation, we are committed to delivering exceptional ground handling and flight support services to private and corporate aviation clients. As the first and last impression for our guests, we take pride in offering safe, professional, and personalized service in a fast-paced environment. Role Overview: We are seeking a self-motivated, safety-oriented, and enthusiastic leader to join our team as Customer Service Manager. The CSM will oversee day-to-day customer service operations, supervise staff, and ensure our team delivers the highest level of hospitality and support to our clients, including high-profile visitors and corporate flight departments. Key Responsibilities:
路聽聽聽聽聽聽聽聽Supervise and lead the Customer Service team in accordance with company standards and policies. 路聽聽聽聽聽聽聽聽Ensure adherence to uniform and grooming standards, proper communication protocols, and SOPs. 路聽聽聽聽聽聽聽聽Develop, train, coach, and evaluate customer service representatives (CSRs). 路聽聽聽聽聽聽聽聽Maintain and grow relationships with clients; promote upselling of fuel and additional services. 路聽聽聽聽聽聽聽聽Organize staff meetings and streamline internal communication. 路聽聽聽聽聽聽聽聽Manage staff schedules, recommend optimal staffing levels, and oversee the Customer Service purchasing budget. 路聽聽聽聽聽聽聽聽Assist with basic accounting tasks and expense tracking. 路聽聽聽聽聽聽聽聽Conduct probationary and annual performance evaluations and enforce corrective action when necessary. 路聽聽聽聽聽聽聽聽Assist in recruitment and interviewing for CSR positions.
路聽聽聽聽聽聽聽聽Support sales and business development initiatives. What We鈥檙e Looking For: 路聽聽聽聽聽聽聽聽Proven customer service and team leadership experience路聽聽聽聽聽聽聽聽Excellent interpersonal and communication skills (written and oral)路聽聽聽聽聽聽聽聽Strong organizational skills and ability to perform basic bookkeeping tasks路聽聽聽聽聽聽聽聽Proficient in Microsoft Office Suite (Word, Excel, Outlook)路聽聽聽聽聽聽聽聽Valid Cayman Islands driver鈥檚 license and clean police record路聽聽聽聽聽聽聽聽Ability to work a flexible schedule, including weekends, holidays, overtime, and on-call shiftsDesirable Experience: 路聽聽聽聽聽聽聽聽Previous experience in the aviation or airline industry路聽聽聽聽聽聽聽聽Background in operations and logistics路聽聽聽聽聽聽聽聽Prior supervisory or managerial experienceWhat We Offer:
路聽聽聽聽聽聽聽聽Competitive monthly salary starting at KYD $4,350路聽聽聽聽聽聽聽聽Opportunities for performance bonuses, annual salary increases, and comprehensive insurance路聽聽聽聽聽聽聽聽Professional development, technical training, and certification opportunities
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