Banking Advisor - VIP Clients (UAE Market) at Concentrix

Banking Advisor - VIP Clients (UAE Market) at ConcentrixLocation: 6th of October City, Giza, EgyptAre you a dynamic, customer-focused graduate ready to advance your career with a global BPO leader? Join Concentrix and become a Banking Advisor dedicated to providing exceptional service to our VIP clients in the UAE!Gross Salary: 24,000 EGP (Total Gross Package).What You Will Do:Serve as the primary point of contact for a major bank's valued VIP customers in the UAE, addressing their complex banking inquiries, offering solutions, and ensuring a world-class service experience.Handle sensitive information with professionalism, accuracy, and a focus on customer satisfaction.Maintain a high level of expertise regarding banking products, services, and compliance standards.Meet or exceed key performance indicators (KPIs) focused on quality, efficiency, and customer delight.Essential Requirements:We are looking for candidates who meet the following strict criteria:-Education: Must be a University Graduate.-English Proficiency: Proven proficiency in English at a B2 level or higher.-Experience: A minimum of 6 months of proven Call Center experience (experience letter required).-Residency: Must be a resident of Cairo or Giza.-Flexibility: Must be fully flexible to work rotational shifts (24/7) and a rotational 2 days off.-Documentation: Ability to provide all standard hiring documents, including proof of previous experience and ISCORE.Compensation & Work Structure:-Gross Salary: 24,000 EGP (Total Gross Package).-Shifts: Rotational shifts operating 24/7.-Time Off: Rotational 2 days off per week.-Working Hours: 9 working hours per day (including a combined 1 hour and 15 minutes of breaks).-Training: Fully paid, professional training provided.-Support: Transportation provided to and from work (to 6 October City).-Security: Comprehensive Medical and Social Insurance.Ready to elevate your career with a global leader? Apply today!Send your C.V and a voice note introducing yourself via WhatsApphttps://wa.me/201030864009