Banking Customer Service Representative

CSR - Customer Service Representative - Treasury ServicesDuration: 6-12+ Months ContractLocation: 100% RemotePay Rate: $18/hr on W2 without benefits.Only 1 round of interview over MS-TeamsWE DO OFFER A REFERRAL BONUS upto $250 IF YOUR RECOMENDATION GETS PLACED.Start Date: Jan 19th 20263-4 weeks training program. - paidNo leaves while on training.Equipment will be provided.Shift: This is a 24/7 call center role; candidates must be flexible to work on rotating shifts, including days, nights, weekends, and holidays, as per business requirements.HIGH VOLUME CALL CENTER ENVIRONMENTAs a Customer Service Representative - Treasury Services, you’ll be expected toRespond to incoming calls from brokers, clients, merchants, and financial institutions regarding checking, debit cards, ACH, and bill payments.Ensure adherence to established call procedures and customer service standards.Provide accurate information and solutions to customer inquiries in a professional manner.Ensure high levels of accuracy and attention to detail in every customer interaction.Work with supervision on standard tasks, and handle special tasks with general guidance.Maintain a high level of accuracy when addressing customer concerns.The successful candidate will provide excellent customer service while adhering to required call-handling techniques. You will work under supervision for routine tasks, with general guidance provided for special assignments. While a strong knowledge of the job is required, in-depth technical expertise is not necessary.Qualifications:Customer Service Skills: Strong ability to communicate effectively with clients and provide high-quality customer service.Familiarity with banking products, payment systems, and financial transactions (checking, debit cards, ACH, bill payments).Excellent customer service skills with the ability to manage multiple types of inquiries.Ability to follow structured processes and maintain high accuracy levels.Strong verbal communication skills and professional telephone etiquette.Ability to work under supervision and follow established guidelines.Experience in financial services or call center operations is a plus