Customer Support Associate, Insurance

About The CompanySince 1982, TTEC has been at the forefront of delivering exceptional customer experience solutions. Our mission is to help companies build engaged, satisfied, and profitable customer relationships by combining the power of technology with genuine human interactions. We serve a diverse range of iconic and rapidly growing brands across the globe, providing services that include voice, messaging, chat, and video communication channels. Recognized for our commitment to excellence, we have earned numerous awards, including the Great Place to Work certification in the United States, reflecting our dedication to creating a supportive and inclusive work environment.About The RoleAs an Insurance Customer Support Associate working remotely, you will play a vital role in supporting our Healthcare Insurance division by working directly with external brokers. Your primary responsibility will be to educate, support, and update brokers throughout the entire insurance lifecycle, ensuring they have the information and assistance needed to serve their clients effectively. You will handle complex customer service issues related to insurance benefits, claims, enrollment, and billing across all lines of business. Building rapport and establishing trust with external brokers is essential to fostering confidence in our healthcare products. This role offers an excellent opportunity to develop your career in customer service within the insurance industry while working from the comfort of your home.In this position, you will serve as a concierge-level support provider, ensuring that our brokers are well-informed and satisfied with our services. Your day-to-day activities will involve identifying and resolving complicated issues, providing guidance on claims processing, and supporting brokers in their sales efforts. You will also collaborate with internal teams to escalate and resolve any issues that require further attention, always maintaining a customer-first approach. The role requires strong problem-solving skills, excellent communication, and a proactive attitude to deliver an outstanding customer experience.QualificationsMinimum of 1 year customer service experienceHigh school diploma or equivalentProficiency in computer usage and navigationHigh-speed internet connection (greater than 15 Mbps)Smartphone or device compatible with IOS or Android (such as an iPad)Ability to recognize and resolve mid-to-high level customer service issuesStrong communication and interpersonal skillsProblem-solving mindset and ability to work independentlyResponsibilitiesWork directly with external brokers to establish rapport and build confidence in our healthcare insurance productsProvide support and education to brokers regarding insurance benefits, claims, enrollment, and billing processesIdentify and resolve complex issues related to brokers, groups, or members efficiently and effectivelyAssist brokers in navigating our systems and processes to facilitate sales and service deliveryMaintain accurate and timely documentation of interactions and issue resolutionsCollaborate with internal teams to escalate and resolve complex casesStay informed about product updates, industry regulations, and best practices to provide informed supportContribute to a positive team environment and participate in ongoing training and development activitiesBenefitsSupportive environment focused on your career growth and professional developmentInclusive and community-oriented organizational cultureBase wage starting at $17 per hour, with performance-based bonus opportunitiesComprehensive benefits package, including PTO, health and wellness incentives, and tuition reimbursement (based on position)Access to a wide range of free courses and training programs to enhance your skillsRemote work flexibility within preferred residency statesEqual OpportunityTTEC is an equal opportunity employer committed to diversity and inclusion. We celebrate and respect the unique perspectives, backgrounds, and experiences of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.