Business Ops Analyst

About The CompanyPublic Consulting Group LLC (PCG) is a renowned public sector solutions implementation and operations improvement firm dedicated to enhancing the lives of individuals served by health, education, and human services agencies. Established in 1986, PCG has grown to employ approximately 2,000 professionals across the United States, committed to delivering impactful solutions that foster positive change. The company operates as part of a broader family of organizations with extensive experience spanning all 50 states, as well as clients in three Canadian provinces and Europe. PCG adopts a multidisciplinary approach to address complex challenges, identify opportunities, and serve constituents effectively across the public sector. To learn more about our initiatives and services, please visit www.publicconsultinggroup.com.About The RoleWe are seeking a Lead Business Operations Analyst to join our dynamic, fast-paced consulting team. This role is vital in supporting our existing clients, primarily focusing on the implementation and ongoing maintenance of EDPlan MTSS solutions across various phases including sales, business development, deployment, and support. The successful candidate will engage with client stakeholders to facilitate the effective deployment of EDPlan MTSS, ensuring that solutions meet client needs and organizational goals. This position offers an excellent opportunity for career growth and development for motivated individuals who are curious, analytical, and possess strong communication skills. The role involves leading multiple projects, designing operational processes, and providing data-driven insights to enhance client outcomes and operational efficiency.QualificationsBachelor’s degree preferred; relevant additional experience may be considered in lieu of formal educationMinimum of 7+ years of related experience in education, MTSS, information technology, or business operationsProven expertise or ability to independently learn EDPlan concepts, practices, and proceduresStrong analytical skills with experience in data analysis and visualization tools such as Tableau or similar softwareExcellent communication skills, both oral and written, with the ability to present complex findings clearlyProficiency in MS Office Suite, including Excel, Word, PowerPoint, and OutlookExperience with Business Objects or equivalent analytics platformsAbility to work independently and manage multiple projects within defined timelines and budgetsCreative problem-solving skills and results-oriented mindsetStrong organizational and time-management skillsAbility to collaborate effectively with management, clients, and team members at various levelsResponsibilitiesLead and support multiple projects related to business operations, process design, and analytics developmentDevelop operational tools, data analytics products, and reports to support internal teams and clientsProvide recommendations to resolve business process issues and communicate solutions across departmentsPerform quantitative and qualitative analysis for MTSS analytics, utilizing tools such as Business Objects and TableauPresent findings to team members and clients, ensuring clarity and actionable insightsAssist in supervising, training, and developing junior staff, including overseeing work of less experienced analystsSupport ongoing client engagement activities, including system reporting, functionality assessments, and user supportProvide Tier 3 support via Zendesk helpdesk, troubleshooting and resolving complex issuesParticipate in special projects independently or in collaboration with other team members to meet organizational goalsContinuously evaluate current processes, identify issues, and implement improvements to enhance efficiency and effectivenessBenefitsCompetitive salary range of $97,500–$119,600Comprehensive benefits package including medical and dental coverageRetirement plan with 401(k) optionsPaid time off and holidaysParental leave and bereavement leaveOpportunities for career advancement and professional developmentRemote work flexibility to support work-life balanceEqual OpportunityPublic Consulting Group is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace. We do not discriminate based on race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, disability, or any other protected characteristic.