Benefits Operations Analyst

OverviewNetApp Inc. is seeking an intermediate-level, detail-oriented and proactive Benefits Operations Analyst to join its APAC Benefits team.We’re looking for someone who has a strong appetite for change and general sense of curiosity about everything they do and see. Your ability to identify areas for process improvement and streamlining is encouraged and welcomed.Key ResponsibilitiesProvide support for our daily benefits operations with an eye toward process improvement and resolutionFirst point of contact for employee benefit questions or claim concerns; escalate as necessary and ensure resolutionMaintain and update monthly actual benefits spend for benefit programs globallyData mining and entry for budget forecastingManage accrual entries for open purchase orders (POs) in collaboration with FinanceAdministration of employee records (e.g. census gathering for renewals, working with carriers or local brokers to process leavers and joiners, auditing central benefit database to ensure accurate coverage, etc.)Build or maintain benefit intranet pages via SharePoint for each region (working with local resources for appropriate language translations)In collaboration with local Benefit Managers and brokers, strategize and develop tools and communications that enhance employees’ understanding of their benefits (e.g. benefit summaries, renewal communications, etc.)Develop and streamline procedures for administrative tasks (including building SOPs)Manage invoice payments with the respective stakeholders to ensure timely paymentsSupport regional Benefit Managers on ad hoc projects as neededJob RequirementsTwo+ years of experience in HR is preferredGood understanding of broad-based regional group benefit programStrong verbal and written communication skills: bilingual or multilingual communication skills are highly desirable, particularly in languages such as Mandarin, Japanese or KoreanExperience handling ambiguity and working independently Strong proficiency in Microsoft Excel (pivots, Vlookup, conditional formatting)Ability to learn quickly and think independentlyExceptional time-management and adaptation skillsAt NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.Equal Opportunity EmployerNetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.Why NetApp?We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.If you want to help us build knowledge and solve big problems, let's talk.