BI & Data Operations Specialist – Mobile Installment (BNPL)

Job SummaryThe BI & Data Operations Specialist will play a vital role in driving data-driven decision-making within Flexi MFB’s Mobile Installment business. The role involves managing data pipelines, ensuring data accuracy, developing performance dashboards, and providing actionable insights that support strategic and operational objectives across credit, collections, merchant operations, and customer engagement.This individual will collaborate closely with product, finance, operations, and technology teams to ensure data quality, enhance reporting efficiency, and deliver business intelligence that drives growth, profitability, and operational excellence.Key Responsibilities2. Business Intelligence & Reporting3. Data Analysis & Insights4. Performance Monitoring & Optimization5. Collaboration & Stakeholder Support6. Compliance & Data GovernanceKey Requirements Data Management & OperationsManage end-to-end data flow across systems supporting the Mobile Installment business (loan origination, repayment, merchant management, CRM, etc.)Ensure data integrity, consistency, and reliability across multiple data sources and platformsCollaborate with Tech teams to identify and fix data discrepancies, integration errors, or system mismatchesDesign and maintain SQL scripts, ETL processes, and data pipelines to automate recurring reports and dashboardsDevelop and maintain BI dashboards and performance reports to monitor business metrics such as loan disbursements, repayments, NPL ratios, merchant activity, and collection performanceProvide insights and trend analysis to support decision-making by management and stakeholdersVisualize data effectively using BI tools such as Power BI, Tableau, or Google Data StudioTranslate business requirements into technical specifications for BI solutionsPerform deep-dive analyses on credit performance, customer repayment behavior, and merchant transaction trendsIdentify key performance drivers, risks, and opportunities within the BNPL portfolioSupport forecasting, risk modeling, and portfolio optimization initiatives using historical dataCollaborate with finance and operations to reconcile data used in financial and operational reportingTrack and evaluate product and business KPIs, including disbursement trends, approval rates, default rates, and collection efficiencyIdentify operational inefficiencies and recommend data-backed solutionsSupport the product team with pre-launch and post-launch data insights for new features or campaignsPartner with Credit, Collections, Merchant Operations, and Product teams to deliver customized reports and insightsPresent data findings to both technical and non-technical stakeholders clearly and conciselyContribute to cross-functional business reviews, providing data insights to support strategy formulationEnsure compliance with internal data policies, data privacy regulations, and CBN/NITDA standardsMaintain documentation of data sources, processes, and BI reportsSupport audit requirements by providing accurate and traceable data reportsEducation & ExperienceBachelor’s Degree in Statistics, Computer Science, Economics, Finance, Engineering, or related field3–5 years of experience in Data Analysis, BI, or Data Operations within fintech, digital lending, banking, or consumer finance sectorsStrong proficiency in SQL, Excel, and BI visualization tools (Power BI, Tableau, or equivalent)Experience with data pipeline management (ETL tools, APIs, or data warehouse systems)Prior exposure to credit analytics, lending performance tracking, or BNPL operations preferredSkills & CompetenciesStrong analytical and quantitative reasoning abilitiesDeep understanding of data modeling, relational databases, and data governance best practicesProficiency in Python or R (for advanced analytics) is an added advantageExcellent communication and presentation skillsAttention to detail, accuracy, and strong problem-solving mindsetAbility to work collaboratively in a fast-paced and dynamic environmentKey Performance Indicators (KPIs)Data accuracy and integrity across all systemsTimeliness and quality of reports deliveredAdoption and utilization rate of BI dashboards by business usersEfficiency in identifying and resolving data issuesQuality of insights driving business decisionsWhy Join Flexi MFB?Be part of a forward-thinking team driving financial inclusion and digital credit innovationOpportunity to shape data strategy in one of Nigeria’s leading BNPL and consumer finance institutionsExposure to cutting-edge fintech tools and data systemsCompetitive compensation, growth potential, and an empowering work cultureBI & Data Operations Specialist – Mobile Installment (BNPL)Education & ExperienceBachelor’s Degree in Statistics, Computer Science, Economics, Finance, Engineering, or related field3–5 years of experience in Data Analysis, BI, or Data Operations within fintech, digital lending, banking, or consumer finance sectorsStrong proficiency in SQL, Excel, and BI visualization tools (Power BI, Tableau, or equivalent)Experience with data pipeline management (ETL tools, APIs, or data warehouse systems)Prior exposure to credit analytics, lending performance tracking, or BNPL operations preferredSkills & CompetenciesStrong analytical and quantitative reasoning abilitiesDeep understanding of data modeling, relational databases, and data governance best practicesProficiency in Python or R (for advanced analytics) is an added advantageExcellent communication and presentation skillsAttention to detail, accuracy, and strong problem-solving mindsetAbility to work collaboratively in a fast-paced and dynamic environmentKey Performance Indicators (KPIs)Data accuracy and integrity across all systemsTimeliness and quality of reports deliveredAdoption and utilization rate of BI dashboards by business usersEfficiency in identifying and resolving data issuesQuality of insights driving business decisionsWhy Join Flexi MFB?Be part of a forward-thinking team driving financial inclusion and digital credit innovationOpportunity to shape data strategy in one of Nigeria’s leading BNPL and consumer finance institutionsExposure to cutting-edge fintech tools and data systemsCompetitive compensation, growth potential, and an empowering work culturePowered by JazzHRaRGR4ECSgU