Branch Manager

Position Overview:The Branch Manager at OMDC Dental Clinic is responsible for overseeing the overall operations, sales, and marketing initiatives at the assigned branch. This role requires strong leadership skills, business acumen, and a deep understanding of dental clinic management to ensure the clinic operates efficiently while maintaining high standards of patient care and service delivery.Key Responsibilities:Operational Management:Manage daily operations of the dental clinic to ensure smooth functioning and efficiency.Monitor patient flow, appointment scheduling, and treatment coordination to optimize clinic productivity.Ensure compliance with health and safety regulations, as well as clinic policies and procedures.Coordinate with the central management team for supply chain management, equipment maintenance, and facility upgrades.Team Leadership:Train, supervise, and motivate clinic staff, including dental professionals, administrative personnel, and support staff.Conduct regular performance evaluations, provide constructive feedback, and implement training programs to enhance staff skills and performance.Foster a positive work environment that encourages teamwork, professional growth, and exceptional patient care.Customer Service Excellence:Maintain a high level of customer service and patient satisfaction through effective communication and resolution of issues.Handle patient inquiries, complaints, and feedback in a professional and timely manner.Implement patient retention programs and loyalty initiatives to enhance patient loyalty and referrals.Qualifications and Skills:Bachelor’s degree in Business Administration, Healthcare Management, or a related field; Master’s degree preferred.Proven experience operations, with a track record of successful leadership.Strong financial management skills, including budgeting, financial analysis, and revenue management.Excellent interpersonal skills with the ability to build relationships and collaborate effectively with internal teams and external stakeholders.Proficiency in Microsoft Office Suite and familiarity with dental practice management software.Exceptional organizational skills, attention to detail, and problem-solving abilities.Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.Working Conditions:Full-time position based at the OMDC Dental Clinic branch.Flexible hours may be required to accommodate clinic operations and managerial responsibilities.Travel may be necessary occasionally for training, meetings, or other business needs.Benefits:Competitive salary commensurate with experience.Health insurance, retirement benefits, and other company perks.Professional development opportunities and career growth within the organization.Note: This job description outlines the primary duties and qualifications required for the Branch Manager role at OMDC Dental Clinic. Responsibilities may evolve based on organizational needs and industry trends.