BSCO-HCP Engagement Operations Team Lead

Industry/SectorNot ApplicableSpecialismManaged ServicesManagement LevelManagerJob Description & SummaryAt PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively.As a risk management generalist at PwC, you will provide advisory and practical support to teams across a wide range of specialist risk and compliance areas.Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:Analyse and identify the linkages and interactions between the component parts of an entire system.Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.Develop skills outside your comfort zone, and encourage others to do the same.Effectively mentor others.Use the review of work as an opportunity to deepen the expertise of team members.Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.Key ResponsibilitiesTeam Leadership & OversightSupervise and mentor team members.Allocate workload, monitor progress, and ensure SLAs are met.Promote compliance, accuracy, and collaboration.Operational ManagementOversee HCP contracting, onboarding, FMV/tiering, and payment processes.Ensure processes are documented, standardized, and improved.Coordinate with cross-functional teams.ComplianceEnsure adherence to SOPs and regulations (FMV, Sunshine Act, EFPIA).Maintain audit-ready documentation and controls.MetricsTrack and report KPIs (cycle times, accuracy, SLA adherence).Identify trends and implement improvements.Provide updates to leadership and clients.CoordinationPartner with Legal, Finance, and other stakeholders to resolve issues.Communicate risks, decisions, and status updates.Lead process optimization and training initiatives.OtherManage resourcing and performance feedback.Support adoption of Responsible AI and automation tools.Skills & QualificationsBachelor’s degree (Life Sciences, Business preferred).5+ years in HCP operations or pharma industry support.Team management and operational leadership experience.Strong knowledge of HCP compliance requirements.Excellent organizational and communication skills.Proficiency in HCP engagement systems and reporting tools.PreferredFamiliarity with HCP lifecycle systems (CRM, ERP, AP).Experience driving process improvements and meeting SLAs.Data-driven mindset with ability to present insights.Understand the importance of have a correct information managementKnowledge of Information Security and Data ProtectionCorrect Information Security ManagementAll qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; neurodiversity; sexual orientation; gender identity or expression; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer. Travel RequirementsNot SpecifiedJob Posting End Date