Job Description

Hiring Business Analysts to analyze requirements, translate them into actionable insights, and ensure smooth communication between the teams.Salary: INR 12,00,000 - 18,00,000 / yearResponsibilitiesCollaborate with stakeholders to gather and document business requirements for CCaaS solutions.Analyze and optimize contact center workflows for automation and efficiency.Create UAT test cases, assist in deployment, and ensure successful implementation.Work cross-functionally to align technical design with business objectives.Eligibility2 years of relevant work experienceProven ability to manage and interpret large-scale datasetsHands-on experience with business intelligence tools and data manipulation techniques (Tableau, Looker, etc)Knowledge of SQL for data extraction and analysis(*Note: This is a requirement for one of Scout's clients)Skills: business intelligence,sql,data extraction

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