Business Analytics Analyst - C10 - GURUGRAM

What do we do?The TTS Analytics team provides analytical insights to the Product, Pricing, Client Experience and Sales functions within the global Treasury & Trade Services business. The team works on business problems focused on driving acquisitions, cross-sell, revenue growth & improvements in client experience.The team extracts relevant insights, identifies business opportunities, converts business problems into analytical frameworks, uses big data tools and machine learning algorithms to build predictive models & other solutions, and designs go-to-market strategies for a huge variety of business problems.Role DescriptionThe role will be Business Analytics Analyst 2 (C10) in the TTS Analytics teamThe role will report to the AVP/VP leading the teamThe role will involve working on multiple analyses through the year on business problems across the client life cycle – acquisition, engagement, client experience and retention – for the TTS businessThis will involve leveraging multiple analytical approaches, tools and techniques, working on multiple data sources (client profile & engagement data, transactions & revenue data, digital data, unstructured data like call transcripts etc.) to provide data driven insights to business and functional stakeholdersExperience:Bachelor’s Degree with 4+ years of experience in data analytics, or Master’s Degree with 2+ years of experience in data analyticsMust have:Marketing analytics experienceExperience across different analytical methods like hypothesis testing, segmentation, time series forecasting, test vs. control comparison etc.Predictive modeling using Machine LearningGood to have:Experience in financial servicesDigital Marketing and/or Digital Experience domain knowledgeExperience with unstructured data analysis, e.g. call transcripts, using Natural language Processing (NLP)/ Text MiningSkills:Analytical Skills:Proficient in formulating analytical methodology, identifying trends and patterns with dataHas the ability to work hands-on to retrieve and manipulate data from big data environmentsTools and Platforms:Proficient in Python/R, SQLExperience in PySpark, Hive and ScalaProficient in MS Excel, PowerPointGood to have:Experience with TableauSoft Skills:Strong analytical and problem-solving skillsExcellent communication and interpersonal skillsBe organized, detail oriented, and adaptive to matrix work environment------------------------------------------------------Job Family Group: Decision Management------------------------------------------------------Job Family:Business Analysis------------------------------------------------------Time Type:Full time------------------------------------------------------Most Relevant SkillsPlease see the requirements listed above.------------------------------------------------------Other Relevant SkillsFor complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi’s EEO Policy Statement and the Know Your Rights poster.