Business Analyst

Who We AreAt VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.Business Analyst with Commerce experience required to join our Delivery team here in Poland, please note we offer Hybrid or remote working.We are VML Enterprise Solutions - a group of talented engineers, tech experts, and creators who combine our passions and contribute to the IT world. You may know us better as Wunderman Thompson Technology – in 2024 we changed our name, but at the same time, we remained a great team of people who deliver our best. We design, build, manage and run complex technology platforms and help our clients to benefit from our work and creativity.The OpportunityBusiness Analyst needed to join our team here at VML Enterprise Solutions. Working under your own initiative with required guidance and support, a Business Analyst with proven experience you will be part of the Business Analysis team and expected to take the initiative in ensuring the business needs of our client are fully documented, understood and met by the proposed solution.What You’ll Get To DoGather and document requirements and translate them into clear user stories and acceptance criteria that can be used and interpreted by both business and technical users. This will involve planning, running and facilitating workshops, reviewing and assessing source documentation from the customerIdentify and recommend options for potential solutions and assess them for both technical and business suitabilityCreate logical and innovative solutions to problemsPresent proposals to clientsWork with a scrum / delivery team through to go liveAnalyse business systems in order to recommend efficienciesProvide estimates for analysis work and plans in conjunction with Project/Programme ManagersCommunicate and collaborate with developers, testers and a variety of end users to ensure all solutions deliver quality and customer satisfactionProvide training to users of a new system as requiredPlan and work flexibly to meet deadlinesKeep up to date with technical and industry sector advancesMaintain great client relationships at all levels of the organisationMaintain consistently high levels of client satisfaction and effectively escalating business critical situations to as requiredManage situations and relationships both internally and externallyWhat You Should HaveYou will have experience working as a Business Analyst on ecommerce / experience projectsExperience of managing client stakeholders and Product Owners / ManangersAble to run workshops with client stakeholdersHighly proactive, talented, enthusiastic, focused, eye for detail, professional. Keen to learn and to challenge for smarter ways of doing things; a team player proud of their work who wants to share itYou like working in a fast-paced environment and are ready to inspire outstanding online experiences for consumers and brands, no matter what product, service, sector, device or channel!You will have a customer-first mindset, with the maturity and initiative to do what it takes keep our clients happy, including some working at client locationsGreat stakeholder management skillsExperience of Agile software deliveryBusiness Process mapping and engineeringeCommerce and retail / brand experienceProduction of high quality user stories and acceptance criteriaAnalysis and design of systems (package integration and bespoke development)Ability to work on your own initiative to an agreed action planStrong communication skills - as this role requires a high level of communication, interpersonal and presentation skillsStrong problem solving, time management and organisational skillsStrong commercial awareness and business acumenEnergetic, enthusiastic with strong attention to detailYou will collaborate with our UK project team, so we’ll need you to be available until 18:00 PLBonus Points If You HaveAgile / Scrum master experienceExperience working with multiple different ecommerce / experience platformsWhat We OfferSalary depending on presented skills: 83 - 112 PLN net hourly (B2B contract) Work equipment with delivery to your door Opportunity to work with some of the most exciting brands around the world Please note that this job is a full-time position located in Poland, but the selection process will be conducted in English.Please send over your CV in English.We are a part of VML Enterprise Solutions. Learn more about our us on dedicated social media: Instagram VML Enterprise Solutions, our LinkedIn page and YouTube channel.In compliance with Polish regulations, VML Enterprise Solutions is committed to fostering a transparent and ethical work environment. We encourage reporting of any potential irregularities or misconduct. For detailed information on our whistle-blower policy and reporting procedures, please refer to our dedicated document.WPP (VML Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.When you click "Submit Application", this will send any information you add below to VML. 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