Business Data Analyst

The application window is expected to close on: 10/30/2025Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Meet the TeamAs a Business Data Analyst, you will analyze large datasets related to Cisco's Return Merchandise Authorization (RMA) process. Your work will involve identifying demand trends and anomalies, evaluating forecast accuracy, and assessing the downstream impact of forecasts and other decisions on supply chain and operations. You will work with the leader of the Forecasting and Decision Support team. You will collaborate with data scientists and domain experts to derive actionable insights that inform business decisions. This role requires strong analytical skills, experience with statistical data analysis, and the ability to communicate complex insights effectively.Your ImpactData Analysis & ForecastingAnalyze RMA demand data to identify patterns, key demand drivers, and anomalies. Evaluate and refine forecast models to improve RMA demand prediction accuracy. Assess the impact of forecasted demand on operations, including supply chain, inventory, and customer service. Collaboration & Continuous ImprovementPartner with multi-functional teams to ensure alignment of forecasts with business and operational objectives. Provide feedback to data scientists and system administrators to enhance forecasting performance. Support process improvement initiatives based on forecast impact analysis. Reporting & CommunicationPrepare and present data-driven insights and reports to interested parties to support decision-making. Translate complex analytical findings into actionable business recommendations. Technical Tool UsageUse Snowflake and Oracle databases, as well as business intelligence and data analytics platforms (e.g., Tableau, Power BI), for data extraction, transformation, and visualization. Required Skills and Qualifications3+ years of experience using SQL for querying large datasets. Experience using Microsoft Excel (advanced functions), PowerPoint, and Word. Experience with business data analysis, including statistical analysis and data visualization. Ability to perform data mining and aggregation. Excellent problem-solving skills and attention to detail. Preferred QualificationsKnowledge of forecasting methods and predictive analytics. Understanding of supply chain and operational processes, especially related to RMA and demand management. Familiarity with Cisco's Services business and supply chain functions. Experience with forecasting tools/methodologies. Experience with machine learning techniques for predictive analytics. Experience creating, defining, and handling operational metrics and benchmarks, including visualization and partner engagement. At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.We are Cisco, and our power starts with you.