Business Development Manager

Position OverviewOur Business Development Managers (BDMs) are based out of one or more designated labs and serve as key drivers of organic revenue growth. With a customer-centric and growth-oriented mindset, BDMs build deep relationships and improve the customer experience, ultimately earning trust and loyalty. They play a critical role in transforming the customer journey by focusing on proactive engagement, retention, and strategic expansion.BDMs are responsible for:Developing and executing strategies to retain and grow existing accounts—especially by expanding customer use of our full End-to-End offerings.Identifying and pursuing new regional business opportunities.Achieving and surpassing lab-specific sales goals established annually.Each BDM will be provided with a customer list aligned to their assigned lab(s) and is expected to create and implement plans that deepen customer relationships, improve satisfaction, prevent attrition, and uncover new business opportunities. Success in this role requires strong interpersonal and analytical skills, a self-motivated and relationship-focused approach, and the ability to deliver results in a dynamic environment.This position reports directly to the appropriate Regional Sales Leader.Key ResponsibilitiesCustomer Retention & GrowthDevelop and implement local retention and growth plans aligned with revenue and service goals.Proactively engage with current, new, and at-risk customers through personalized outreach.Use customer and regional data to spot trends, risks, and growth opportunities.Understand customer and market needs to drive adoption of additional services.Customer Relationship ManagementBuild and maintain strong, ongoing relationships through frequent, personalized contact.Address and resolve customer concerns to ensure a positive experience.Customer Experience ImprovementWork cross-functionally to streamline processes and improve ease of doing business.Implement strategies that enhance customer satisfaction and loyalty.Leverage feedback for continuous service improvements.New Business DevelopmentAnalyze regional market conditions and competition to identify new opportunities.Develop and execute acquisition strategies across our full range of services.Qualify and manage incoming leads or assign them to the appropriate Account Development Manager (ADM).Lab CollaborationBuild trusted partnerships with Lab Managers and conduct regular site visits.Collaborate with Lab Managers, ADMs, and CSRs to align on growth goals and execution.Participate in internal reviews to report on lab and customer portfolio performance.Performance Tracking & ReportingUse Salesforce to track interactions, manage leads, and monitor performance metrics.Maintain data accuracy and ensure ongoing CRM hygiene.Prepare and deliver performance reports tied to growth, retention, and revenue.Territory Management & Team EngagementProvide feedback and insights to lab-based team members on customer and territory trends.Help foster a culture of accountability and achievement across sales and service teams.Travel RequirementsRegular regional travel is required; occasional national travel for meetings or corporate initiatives.Key CompetenciesCustomer-first mindsetStrong relationship-building and communication skillsResults-driven with a proactive, solution-oriented approachAdaptable and flexible in a fast-paced environmentAdvanced sales and negotiation abilitiesSkilled in consultative selling and uncovering customer needsEffective at engaging multiple levels of an organizationData-driven decision-making and planningStrong team collaboration and influenceQualificationsRequired:Bachelor’s degree in business, marketing, or a related fieldMinimum 5 years of successful experience in customer retention, account management, or a similar role in a competitive industryProficient with CRM platforms (e.g., Salesforce) and data analysis toolsAbility to quickly learn and apply technical product knowledgePreferred:Industry experience in fields such as telecommunications, SaaS, or E-commerceFamiliarity with customer success platformsTraining or certification in Miller Heiman Strategic Selling or Large Account Management