Business Intelligence Analyst

Join Lean Solutions Group – Shaping the Future of Data-Driven DecisionsLean Solutions Group is a global provider of nearshore services in BPO, technology, marketing, and staffing, helping companies scale efficiently while delivering exceptional results.JOB SUMMARY:This role is part of our BI function and will work cross-functionally to support teams across the company with data-driven insights and reporting. You'll partner with teams to structure experiments, analyze conversion funnels, optimize user experience, and track performance while contributing to broader analytics initiatives that empower decision-making across the business.KEY RESPONSIBILITIES:Perform deep-dive analyses to identify trends, uncover insights, and recommend courses of action that drive impact. Leveraging AI to accelerate workflows.Work closely with the Operations teams to develop reporting and analyze performance, quality, and engagement, surfacing insights that drive better decision-making.Design and analyze experiments, helping teams measure impact, rigorously interpret results, and avoid misleading conclusions.Ensure data accuracy and integrity, proactively identifying and resolving discrepancies in reporting and analysis.Develop dashboards and reports ensuring key metrics are consistently tracked and easily accessible for decision-making.Gather, clean, and manage data from multiple sources, including handling data ingestion from reports such as CSV uploads, SP, or different databases .Support analytics initiatives across the company, partnering with cross-functional teams where needed.Support operational analytics by ensuring key data is structured and accessible for forecasting and modeling.Identify automation opportunities to streamline analytics workflows and improve efficiency.Proactively spot trends, anomalies, and opportunities that others might miss.QUALIFICATIONS2- 5+ years of experience in data analysis or a similar role.Proficiency in SQL for querying and analyzing structured data.Proficient in Power Platform (Powerapps, Automate, etc)Strong knowledge of basic statistical concepts (e.g., hypothesis testing, confidence intervals).Proficiency with Excel for analysis and visualization.Ability to translate business questions into structured reporting.Strong data visualization skills.Understanding data integrity, ensuring reports and dashboards are accurate and reliable.Familiar with modern BI tools (e.g., PowerBI, Looker, Tableau).Comfortable working with operational data to support business reporting.BONUS POINTS FOR:Bachelor’s or Master’s in Mathematics, Economics, Statistics or related field.Experience in BPO, Transportation, Logistics.Familiarity with Python or R for analysis, visualization, and automation.Familiarity with Snowflake, Fabric, or modern data lake components.Experience developing client KPIs and suggesting success criteria.Expertise in applying advanced statistical concepts and methodologies in real-world business contexts.