Business Operations Associate

BGB GroupBusiness Operations AssociateOur AgencyBGB Group is a healthcare communications agency that offers a wide range of services, including advertising, medical education, payer marketing, and consulting services. Known for excellence and professionalism, we’re hired as strategic and creative partners by our biopharmaceutical clients to drive category/brand awareness and growth.Position OverviewAs a Business Operations Associate, you'll play a vital role in supporting business operations and contributing to the success of strategic projects. As a key team member, you'll actively participate in project planning, assist in business systems administration, and provide valuable support to our business operations team. If you're eager to learn, passionate about effective communication, and excited about contributing to the seamless execution of projects, this opportunity offers a chance to grow in a collaborative and innovative environment.Key ResponsibilitiesBusiness Systems Administration and User SupportAssist in maintaining and supporting business systems, including NetSuite, SuiteProjects Pro, and Salesforce.Provide first-line support to end-users, promptly addressing issues and ensuring a positive customer experience.Monitor system performance, troubleshoot issues, and ensure optimal functionality.Aid in developing and delivering user training programs and documentation for business systems applications. Contribute to the maintenance and creation of user guides and knowledge base articles specific to NetSuite, SuiteProjects Pro, Salesforce, and other applications.Business Operations Team SupportFacilitate seamless onboarding for new users, managing account creation, access permissions, and system configurations.Conduct regular reviews of business data to ensure accuracy, completeness, and compliance with established standards.Provide ad hoc support for various business operations tasks as needed, contributing to the overall effectiveness of the business processes.Project Management Support:Contribute actively to business operations projects, engaging in project planning, documentation, and coordination.Maintain detailed project plans, meticulous progress reports, and thorough post-implementation reviews.Collaborate with business operations and IT teams to precisely define project objectives, scope, and requirements, fostering effective communication and coordination among diverse teams to ensure the successful completion of each project.Perform ad hoc projects and other job-related duties as assigned. QualificationsBachelor's degree in business administration, Project Management, or a related field.Strong organizational and multitasking skills with meticulous attention to detail.Excellent written and verbal communication skills.Eagerness to learn and adapt in a dynamic work environment.Basic understanding of project management principles and business systems administration concepts.Proficiency in Microsoft Office Suite or equivalent tools.Experience collaborating with cross-functional teams and diverse stakeholders.Exceptional problem-solving and analytical abilities.Excellent communication and interpersonal skills.Preferred knowledge of NetSuite, SuiteProjects Pro, and Salesforce.