Call Center Representative

Why Milan Laser Hair Removal?Milan Laser stands as the largest and most premier laser hair removal company in the nation. We are also honored to be a recipient of the prestigious Best Places to Work in Omaha 2024 award, a testament to our commitment to excellence and exceptional culture! With 400+ current locations throughout 38+ states and plans to expand into a national brand, this is a very exciting time to join the Milan team!Because it’s fun and progressive. We’re not like other companies where you’re just a number. We are seeking independent thinkers who can add true value to our team.Because, benefits. Milan will take care of you with paid vacation, 401k, full health, dental and vision. Oh and free laser hair removal. You won’t find that at other corporate gigs.Because, growing is good. We’re always expanding, improving and looking for people ready for a challenge. Our team members learn the business from the inside-out and as our business grows, the opportunities abound.Position SummaryDeliver an exceptional client experience through responsive verbal and written communication. Handle a high volume of inbound calls from current clients, assisting with their appointments and account-related needs. In addition, has the strong ability to multi-task by also handling incoming emails, chats, and assists incoming phone leads with the primary goal to book them a consultation for over 400 clinics across the country. Execute client support processes to ensure satisfaction and retention. Uphold operational standards to ensure accuracy, productivity, and a customer-centric experience.Compensation: $17.00/hr + shift differential (extra $1.50/hr for bilingual)Location: Omaha, Nebraska, In-PersonStatus: Full-time, Non-ExemptSchedule: Shifts range from 7:00am-10:00pm, Day and Evening Shifts available, must be available 1 weekend day.Your Responsibilities Will IncludeClient Communication & Support: Respond to inbound calls, texts, emails, and chat inquiries from existing clients. Deliver exceptional service using empathy, personal connection, and clear communication. Prioritize resolving client needs before ending interactions. Maintain strong relationships with clinic teams and internal departments. Answer questions for inbound phone leads with confidence and strong drive to book consultations.Operational Excellence: Follow Dynamic Scripting and Standard Operating Procedures to ensure consistency and high-quality interactions. Respond promptly to all client inquiries. Schedule appointments for all clinic locations and maintain accurate documentation. Follow up with clients to ensure timely issue resolution.Performance & Productivity: Meet or exceed daily, weekly, and monthly task and productivity expectations. Balance speed and quality while managing a high volume of client interactions. Prioritize workload to ensure timely and effective client support.Growth & Innovation: Embrace new initiatives and business tests with a positive attitude. Collaborate with leadership to implement division and organizational pilots. Provide feedback on trends, client concerns, and process enhancements to support continuous improvement.Professional Development: Seek feedback and apply coaching from peers and leaders. Analyze performance data and participate in one-on-one meetings to review successes and growth areas. Foster teamwork and professional growth through active participation in development opportunities.Other Duties: Perform additional tasks, duties, and responsibilities as needed or assigned by leadership to support departmental and organizational objectives To be considered for this opportunity, candidates must meet all the following requirements:High school diploma or equivalent (e.g., GED) requiredPost-secondary education preferredMinimum of one year of experience in a customer-focused business requiredExperience in a call center environment preferredAbility to multi-task by managing live phone, chat, and emails at once requiredExcellent customer service and communication skills requiredStrong attention to detail and multitasking skills requiredDemonstrated ability to work independently and collaboratively requiredAbility to maintain highly confidential information requiredPassion for the aesthetics industry requiredAbility to type at least 60 words per minute required Benefits IncludeMedical, dental, vision, disability and life insurance within 30 days401k retirement plan with vested employer matchEmployees and their spouse or legal partner receive free laser hair removal servicesCareer advancement opportunitiesEXCEPTIONAL work environment!To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.Equal Opportunity Employer