Call Center Representative

Employer Industry: Public Housing Support ServicesWhy Consider This Job Opportunity Salary up to $25.00 per hour Opportunity to participate in an annual bonus plan Comprehensive Total Rewards program including competitive compensation and benefits Flexible work schedules and discretionary time off policy to promote work-life balance Chance to make a tangible difference in the lives of underserved populations in NYC public housing Supportive and inclusive work culture that values diverse perspectivesWhat To Expect (Job Responsibilities) Conduct incoming and outbound telephone calls regarding service questions and customer concerns Review data reports and communication tools to respond effectively to customer inquiries Record detailed written summaries of customer interactions in customer service software Monitor the progress of service requests to ensure appropriate action steps are being followed and provide follow-up as needed Collaborate with the management team to stay informed of client matters and engagement updatesWhat Is Required (Qualifications) Minimum of 1 year of call center, customer service, and/or social work experience Outstanding communication skills and ability to make reliable decisions under strict deadlines Proficiency in de-escalating customer complaints and restoring customer confidence Strong attention to detail and organizational skills Proficiency in customer service software systems, including ZenDesk, and Microsoft Office SuiteHow To Stand Out (Preferred Qualifications) Knowledge of public housing development corporations and low- or middle-income resident populations Strong preference for bilingual capabilities in Spanish or other languages#PublicHousing #CustomerService #CareerOpportunity #CompetitivePay #WorkLifeBalance"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.