Call Center Team Lead

Linda Cars is looking for an experienced Call Center Team Leader to manage and guide our call center team. You will oversee daily operations, ensure high-quality customer interactions, optimize lead handling, and support sales objectives. This role requires strong leadership, communication, and organizational skills, with the ability to motivate a fast-paced team.Key Responsibilities- Lead, supervise, and motivate a team of call center agents- Assign daily tasks, leads, and responsibilities to team members- Conduct regular coaching sessions to improve agent performance- Handle escalated calls and ensure customer satisfaction- Organize daily/weekly team briefings and communication- Monitor inbound and outbound call activities to ensure targets are met- Ensure timely and accurate handling of leads, inquiries, and customer follow-ups- Monitor KPIs such as call volume, lead conversion, response time, and customer satisfaction- Review agent reports and maintain team performance dashboards- Provide weekly and monthly performance updates to management- Ensure consistency in communication, tone, and service deliveryRequired Skills & Qualifications- 4+ years of experience in a call center environment- 1+ year of experience as a Team Leader / Supervisor- Strong leadership and team management abilities- Excellent communication and problem-solving skills- Experience working with CRM systems- Ability to work in a fast-paced, target-driven environment- Strong time management and organizational skills- Ability to handle escalations and difficult customer situations- Automotive industry experience (lead management, car sales, dealership CRM)- Experience in sales-focused call centers- Knowledge of call center KPIs and reporting tools- Ability to train and mentor new agents effectively📌 Please note that we will only consider your CV if you meet the above requirements.