CALL CENTRE ADMINISTRATOR

BNP PARIBAS Cardif Bulgaria, operating in Sofia as 2 branches of Cardif Assurances Risques Divers SA and Cardif Assurances Vie SA, France is looking for a professional to take the position of CALL CENTRE ADMINISTRATOR.Main Job Tasks And Responsibilitiesdeal directly with customers either by telephone, electronically or face to face;respond promptly to customer inquiries;handle and resolve customer complaints;obtain and evaluate all relevant information to handle inquiries and complaints;perform customer verifications;process orders, forms, applications and requests;direct requests and unresolved issues to the designated resource;record details of inquiries, comments and complaints;record details of actions taken;manage administration of customer documents;follow up on customer interactions;This list is not exhaustive, additional reasonable duties may be required from time to time.Education And Experienceminimum general education degree or equivalent or ongoing High school education;knowledge of customer service principles and practices;knowledge of relevant computer applications;knowledge of internal administrative procedures of the Employer;insurance product knowledge; Key Competenciesproblem solving ability;customer service background;good Communication skills;excellent telephone manner and customer-facing skills;high standards of accuracy and strong team playergood knowledge of the business structure and functions of Cardif Bulgaria Branchesfluent in Local language & EnglishEngagement with the goals and standards of BNP PARIBAS Cardif Bulgaria