Czech Speaking Customer Support Agent for Gaming Industry - Bulgaria, Varna

About The RoleAre you a native-level Czech speaker with a passion for gaming and customer service? Join our team in Varna as a Customer Support Agent Gaming Industry (Czech-speaking). Youll be helping players, solving issues and enhancing gaming experiences all within a vibrant international gaming hub by the Black Sea. Please note: Candidates must hold an EU passport or a valid work permit for Bulgaria.Key ResponsibilitiesServe as the first point of contact for Czech-speaking players via chat, email and phone.Handle inquiries, issues and requests related to games, accounts and player experience.Troubleshoot gameplay, account or technical problems and escalate when needed.Document player interactions accurately in the CRM and help improve internal processes.Stay updated on game features, updates and player community feedback.Collaborate with cross-functional teams (QA, product, operations) to drive player satisfaction.RequirementsNative or fluent Czech language skills and strong English (written & verbal).Strong customer-service mindset: empathy, patience and strong communication skills.Interest in gaming / players mindset is a plus you understand the world of games from the user side.Ability to work in shifts (including evenings/weekends) as part of a 24/7 gaming environment.Tech-savvy with comfort using digital tools, ticketing systems and CRM platforms.Willingness to relocate to Bulgaria or already legally eligible to work there. EU passport or valid Bulgarian work permit required. Whats OfferedCompetitive salary plus performance bonus scheme.Full relocation package to Varna (flights, accommodation, support) for eligible candidates.Training and development within a strong global gaming brand. Private healthcare and wellness benefits.A fun, inclusive, multicultural office environment by the sea great team culture and lifestyle.Career growth opportunities in the gaming industry across Europe.If youre a Czech speaker driven by great service, love gaming and are ready to move your career forward in a dynamic, international environment wed love to hear from you. Apply now through Kats Recruitment and lets make your next move a game-changer!