Call Centre Agent (Nightshift)

Job Opening: Call Centre Agent (Nightshift)Location: South Africa (Remote – US Hours)Type: Full-Time, Work from HomeHours: Shift SchedulesPay: Monthly USD SalaryResponsibilities:Answer incoming calls, emails, and messages from clients and respond to inquiries in a timely, professional manner.Schedule, reschedule, and confirm appointments using scheduling softwareMaintain an up-to-date appointment calendarProvide clients with relevant information about services, procedures, and required documentation.Follow up with clients for reminders, missed appointments, or waitlist opportunities.Collaborate with internal teams to ensure accurate scheduling and client satisfaction.Update and maintain accurate client records and communication logs.Assist with administrative tasks such as data entry, report generation, and document management.Uphold privacy and confidentiality standards in accordance internal policies.Requirements:Previous experience in customer service, scheduling, or administrative supportStrong communication and interpersonal skills.Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.Proficiency in using scheduling or CRM software.Excellent organizational skills and attention to detail.Comfortable working independently and as part of a team.Tech-savvy with proficiency in Microsoft Office or Google WorkspaceHigh level of initiative, accountability, and responsiveness.Customer service mindset with a positive, solution-oriented approach.Suitable qualification preferred.Desired Experience:Fluent or neutral English accentReliable internet and backup powerSalary and BenefitsComfortable working U.S. hoursRemote workPaid in USDTo Apply:Email your CV and to move forward with the next steps, we'd love to learn more about your background and experiences through a short video. Please record a brief video introducing yourself and describing your relevant work experiences. You may upload your video using Google Drive or Loom, and then share the link with us on your application.