About Us‘First' is more than our name, it's our nature. Cayman First is an industry-leading Property & Casualty and Health insurer, delivering best-in-class products and services to respond to the changing needs of individuals, households and businesses. Through our carefully selected network of agents and brokers, we provide protection for our customers today and prepare them for a brighter tomorrow. Cayman First maintains an A- (Excellent) financial strength rating from global credit rating agency AM Best. PURPOSE OF JOB As an Assistant Underwriter you will be supporting the back-office retention team in the Property and Casualty department.
This role is predominantly renewals and retentions, but may involve supporting customers that have a query, addressing a complaint and providing detailed information about policies, products, and services. This is a great opportunity for someone with a passion for customer service, who would like to work in the insurance industry. Here at Cayman First Insurance, we offer a supportive environment that encourages collaboration fosters professional growth. Job ResponsibilitiesWorking with a team of Assistant Underwriters to ensure targets for renewals and retention are met. Using insurance software to generate quotations, accurately adding and processing renewals, scanning, and filing of correspondence.
Assist customers with queries or complaints to address their needs and escalate to management where appropriateAssist with the completion of policy proposals or any other relevant forms, and follow up with clients on any outstanding documentation, policy renewals, and paymentEnsure that all work is completed for authorization dailyOther related duties and responsibilities may be assignedRequirementsAn associate degree and/or certificate in Insurance, or relevant work experienceAt least 2 years of experience in customer service or a related fieldExcellent verbal and written communication skillsStrong organizational skills with an eye for detailAbility to multitask and work in a fast-paced environmentProficient with Microsoft Office Suites and customer service softwareKnowledge of insurance products and services is a plusA strong work ethic with a positive and friendly demeanor BenefitsCayman First offers a competitive compensation package with eligibility for a discretionary bonus, subsidized health insurance for employees and dependents, preferred home and motor insurance, a great company culture and work life balance.
Compensation will be commensurate with experience and qualifications.
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