Charter Specialist - Kitchener Waterloo

Voyago is hiring a Full Time Charter Specialist in Kitchener-Waterloo!As the first point of contact for many clients, you will provide exceptional customer service while gathering tripdetails, preparing quotes, confirming bookings, and ensuring all logistics are accurately communicated andexecuted. You'll also assist with generating reports, tracking charter activity, and collaborating with the BusinessDevelopment and Marketing teams to promote services and develop innovative solutions for client inquiries.The ideal candidate is organized, tech-savvy, and passionate about delivering seamless experiences to clients frominitial inquiry to trip completion.Your role:Manage and coordinate all incoming charter requests, ensuring accurate scheduling, routing, anddocumentationServe as the primary point of contact for clients, providing exceptional customer service and timelyupdatesPrepare and submit bids for new charter opportunities, ensuring competitive pricing and compliance withcompany policiesCollaborate with the Operations team to ensure resources, drivers, and vehicles are allocated efficientlyMaintain accurate records of bookings, contracts, client communications, and billing informationCoordinate with drivers and internal teams to address special requests, schedule changes, andoperational issuesContribute to special projects and initiatives aimed at improving charter services and customersatisfactionEnsure all charter operations comply with regulatory requirements, safety standards, and companypoliciesAct as a backup for operational tasks, including assisting with day-of charter coordination and problemresolutionAttend industry and community events to increase brand visibility and generate new businessopportunitiesRequirementsYour profile:You deliver outstanding customer service and bring a warm, professional presence to every interaction You're both polished and personable, able to engage with clients and colleagues alikeYou're highly organized and able to manage a steady flow of phone inquiries and email correspondence with ease You can provide a clear criminal record check You stay up to date with local events and community happenings across London and the surrounding areas You excel at managing your time and workload, even in high-pressure situations Your communication skills are strong, clear, and professional You have solid computer proficiency, including intermediate to advanced knowledge of Microsoft Word and ExcelYou're confident navigating and engaging on social media platforms An understanding of how a transportation company operates is a strong asset You're familiar with Kitchener waterloo and surrounding area Your Schedule:Applicants must be available to work Monday to Friday from 8:00AM to 5:00PMHourly Rate:The rate for this position is $21.00 per hour with benefits after 3 monthsYour Location:This position is located at 599 Wabanaki Drive. This role is 100% in officeYour locationBy joining the Voyago team in Kitchener-Waterloo you'll find:We offer a competitive salaryWe provide a rewarding career with a growing companyWe provide a great company cultureWe provide opportunities to grow in any one of our divisionsBenefitsWe support the development, work-life balance and well-being of our employeesWe build a supportive corporate culture that encourages diversity and enables our people to flourishWe enable our employees to have a positive social impact by deploying sustainable mobility solutionsWe offer our employees opportunities to build their own experience within a local, global GroupWe offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staffWe are an Award Winning companyAs a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation providerWe focus on innovation and sustainable environmental initiativesVoyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.We thank all applicants however only those under consideration will be contacted.