Job Description
This is a remote position.About the Role: Join our dynamic team at Laka Group SRL as a Chat Support Agent in the Civil Engineering industry. As a crucial member of our customer support team, you will play a key role in providing exceptional service to our clients. Location: United States (Remote) Responsibilities: Respond to customer inquiries via chat in a timely and professional manner Provide technical support and troubleshooting assistance Ensure customer satisfaction by addressing concerns and resolving issues Document customer interactions and feedback for continuous improvement Collaborate with internal teams to escalate complex issuesRequirements: Excellent written communication skills Strong problem-solving abilities Ability to multitask and prioritize in a fast-paced environment Experience in customer service or support role preferred Knowledge of Civil Engineering concepts a plusQualifications: High school diploma or equivalent Proven experience in a customer-facing role Proficiency in typing and navigating computer systems Ability to work flexible hours, including weekends and holidaysBenefits: Competitive salary and benefits package Opportunities for career growth and development Collaborative and inclusive work environment Chance to work with cutting-edge technology in the Civil Engineering industry
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