Chief of Staff - Operations & Supply Chain

Job Description – Chief of Staff - Operations and Supply ChainWHAT WE DO AND WHO WE AREJoin the dynamic team at Wholsum Foods and be part of an extraordinary movement! OurThe mission is simple: to change the world's eats. With brands like Slurrp Farm and Mille, we offerhealthy and delicious alternatives to the junk food epidemic. It's time to rediscover the nutritioustraditions of our ancestors and embrace the power of millets like Ragi, Jowar, Bajra, and FoxtailMillet.Led by founders - Shauravi Malik and Meghana Narayan, we are food enthusiasts,entrepreneurs, and mothers committed to making a difference. We're expanding globally andseeking talented individuals who thrive in a collaborative, innovative, and high-growthenvironment. Join us and embark on a rewarding journey where you can grow professionallywhile having a blast!At Wholsum Foods, we celebrate diversity and unity, all driven by a shared mission torevolutionize the way we eat. Our team is our greatest asset, and our core values—RelationshipFirst, Dependable, Passionate, and Growth Mindset—bring out the best in each team member.We take pride in being an equal opportunity workplace, embracing individuals regardless ofrace, color, ancestry, religion, sex, sexual orientation, marital status, disability, or genderidentity. Together, we will redefine the future of food!We are also Great Place to Work Certified.WHAT WILL YOU DO AT WHOLSUM FOODS? We’re looking for a dynamic and detail-driven Chief of Staff – Operations to partner closely with our Head of Operations in driving operational excellence, business efficiency, and cross-functional alignment across supply chain, manufacturing, logistics, procurement, and new business initiatives.This role is ideal for someone who thrives in fast-moving environments, enjoys solving complex problems, and can seamlessly blend strategic thinking with hands-on execution.KEY RESPONSIBILITIES1. Strategic Support & Business AlignmentWork directly with the COO to track business priorities, OKRs, and operational KPIs.Translate business goals into actionable projects, ensuring alignment across operations, finance, and commercial teams.Support in planning and monitoring key strategic initiatives such as supply chain expansion, cost optimization, and ERP implementation.2. Process Improvement & EfficiencyIdentify process bottlenecks and design solutions to improve efficiency, accuracy, and turnaround times.Lead documentation and process mapping across operations functions (Procurement, Warehousing, Dispatch, Demand Planning, etc.)Drive the implementation of ERP and automation projects, ensuring adoption and data integrity.3. Project Management & ReportingBuild and manage dashboards, trackers, and MIS reports for leadership reviews.Coordinate with department heads to ensure timely completion of projects and escalations are resolved quickly.Monitor key metrics such as OTIF, cost per order, and fulfillment accuracy to ensure data-led decision-making.4. Cross-Functional CollaborationAct as a bridge between Operations, Finance, Commercial, D2C, and Supply Chain teams to streamline communication.Prepare review decks, business updates, and operational insights for internal and external stakeholders.Support leadership in audit readiness, business reviews, and vendor alignment initiatives.5. Business Partner to Head of OperationsAnticipate information and decision needs of the operations team; prepare analysis, briefs, and recommendations proactively.Act as the execution arm for special projects and directives.Help shape organizational rhythm — reviews, ops huddles, business cadence, and reporting discipline.Work on all sections of the operations team. WHAT YOU WILL BRING3-4 years of experience in operations, strategy, supply chain, or business program management roles (preferably in FMCG, D2C, or consumer-tech).Strong analytical and problem-solving skills with a bias for action.Proficiency in Excel/Google Sheets, PowerPoint, and basic ERP tools.Excellent communication and stakeholder management abilities.Strong organizational skills and comfort with managing multiple projects simultaneously.High ownership mindset, adaptability, and ability to thrive in fast-paced environments.NICE TO HAVE SKILLSPrior exposure to ERP implementations (NetSuite, SAP, or Zoho).Experience working directly with senior leadership or founders.Understanding of D2C supply chain, e-commerce logistics, and cost optimization levers.WHY TO JOIN USYou’ll work at the intersection of strategy and execution — shaping how operations scale for a fast-growing food brand. If you love structure, solving problems, and bringing clarity to chaos, this is your seat at the table.