Chinese Speaking Customer Service For Luxury Car Company - Remote In Greece

Mercier Consultancy MD is thrilled to offer a unique opportunity for Chinese Speaking Customer Service Representatives for a prestigious luxury car company, with remote work options available in Greece. This position is ideal for individuals who are passionate about the automotive industry and luxury brands while providing excellent customer service to a discerning clientele. As part of the team, you will assist customers in navigating their inquiries and ensuring a seamless experience with our luxury vehicle offerings.Key ResponsibilitiesRespond to customer inquiries regarding luxury vehicle features, specifications, and services via phone, email, and live chat in ChineseProvide personalized support for customers interested in luxury car purchases, maintenance, and warranty servicesAssist clients with appointments, service schedules, and any issues related to their vehiclesResolve customer concerns and complaints promptly and professionally to ensure satisfactionDocument all customer interactions accurately in the CRM systemCollaborate with sales and service teams to enhance customer experience and loyaltyStay informed about the latest luxury automotive trends and product offerings to provide relevant insightsRequirementsFluency in Chinese (both written and spoken) is required; proficiency in English is an advantageExperience in customer service, especially in the luxury automotive sector, is highly desirableExceptional communication and interpersonal skills, with a focus on customer satisfactionStrong problem-solving capabilities and the ability to manage high-value client interactionsA genuine interest in luxury vehicles and industry trendsProficient in using CRM systems and general computer applicationsAvailability to work flexible hours, including weekends, as needed, in a remote settingBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..