Client Relations

Hello, Relationship Builder! 🚀Are you passionate about fostering strong client partnerships and delivering exceptional service?At NXS, we’re seeking a Client Relations to play a key role in managing client relationships, driving strategic outreach, and ensuring both internal and external stakeholders stay satisfied and aligned. This is your opportunity to make a lasting impact, create new opportunities, and grow with a dynamic, forward-thinking team. 🚀About The RoleAs a Client Relations, you will oversee communication with clients, manage inquiries, coordinate outreach efforts, and ensure seamless delivery of client pitches and proposals. You’ll work closely with both internal teams and external partners to build long-term, successful relationships.What You’ll Do?Client ManagementManage relationships with both internal and external clients by addressing inquiries, coordinating needs, and ensuring satisfaction across all touchpoints.Strategic OutreachProactively build and maintain professional relationships to unlock new opportunities and strengthen existing ones.Client Care and GiftingOrganize and coordinate thoughtful client gifts and gestures to express appreciation and nurture long-term partnerships.Evaluations and FeedbackGather client feedback, monitor performance, and provide insights to drive continuous improvement and alignment with client expectations.Pitch ManagementTake ownership of client pitches, from gathering briefs and compiling insights to overseeing progress and delivering high-quality proposals within deadlines.Inquiry ResolutionIdentify challenges faced by clients or internal teams and provide timely, effective solutions to maintain smooth operations and high satisfaction.What You Bring?1+ years of experience as a Business Development, Account Executive, or similar role in a digital or creative agency.Proven ability to execute and drive sales strategies effectively in both English and Indonesian.Demonstrated experience in building and maintaining long-term client relationships.Strong communication, problem-solving, and project management skills.High level of professionalism, integrity, and understanding of codes of conduct.Bonus Points forPrevious experience as a headhunter or in recruitment roles where client engagement and relationship building were key responsibilities.Experience in customer relationship management (CRM) systems and tools to enhance outreach efforts.A proven track record of successfully maintaining and expanding client accounts.Why Join NXS?At NXS, relationships are at the core of what we do. By joining our team, you’ll play a critical role in driving client satisfaction and business growth, collaborate with a dynamic and supportive team, contribute to impactful projects and work with top-tier clients, have opportunities to expand your skills in client management, outreach, and business strategy.