Client Relations Staff

Company Description Established in 2024, Viction Career is associated with PT Victory International Futures, a company fully regulated and supervised by BAPPEBTI. Viction focuses on recommending Victory International Futures as a broker to provide clients with trading services and education. The company aims to educate clients and trainees on the fundamentals, strategies, and risks of trading to enhance their chances of success in the market. Role Description This is a full-time on-site role for a Client Relations Staff located in Jakarta, Indonesia. The Client Relations Staff will be responsible for maintaining strong relationships with clients, ensuring customer satisfaction, and addressing client inquiries and concerns. Additional tasks include providing support to clients, gathering feedback, and working closely with team members to enhance service quality. Qualifications Strong Interpersonal Skills to build and maintain client relationshipsFocus on Customer Satisfaction and delivering exceptional client experiencesExperience in Client Relations or Customer Support, with a client-centric approachExcellent communication skills, both verbal and written, to engage effectively with clientsAbility to operate in a team-oriented environment and contribute to collaborative effortsDetail-oriented and proactive approach in resolving client issuesPrior experience in the trading or finance industry is a plusBachelor’s degree in Business, Communications, or related fields is preferred