Client Success Manager

Background Re-Hub empowers global luxury and premium brands in China with market and competitive insights to inform their strategy and generate growth opportunities.Re-hub is now a DLG Company.We do that via our proprietary data-driven platforms with full coverage of China DigitalEcosystem:COMPASS – Competitive intelligence platform that allows brands to benchmark their performance vs competitors in official channels across the digital ecosystemSPECTRUM – Grey Market monitoring platform that allows brands to monitor their products being sold by resellers across platformsSENTINEL – Pre-owned products monitoring platformRole Job Title: Client Manager We are seeking a dynamic and customer-obsessed client manager to join our team, focused on driving value and retention for luxury brands and retailers using our cutting-edge e-commerce data platform. In this role, you will serve as the primary liaison between our clients and internal teams, ensuring seamless adoption, maximizing platform utilization, and fostering long-term partnerships with high-end brands.Key Responsibilities:Build and nurture strong, trust-based relationships with luxury clients acting as their strategic advisor for leveraging our data platform to optimize e-commerce performance and revenue growthConduct regular business reviews to align platform usage with client business values, identify upsell/cross-sell opportunities, and address evolving needs (e.g., analytics integration, personalized reporting, trend analysis)Lead onboarding and training initiatives, ensuring clients fully utilize platform features (e.g., real-time dashboards, brand/product analytics, competitor benchmarking) to drive data-informed decisionsCollaborate with product, sales, and data teams to resolve client challenges, escalate feedback, and advocate for enhancements that align with luxury market demandsMonitor client health metrics (usage,sentiment,engagement…) and proactively develop strategies to mitigate churn and enhance retentionStay abreast of luxury e-commerce trends, data analytics best practices, and competitor offerings to position our platform as a critical tool for client successQualifications:Bachelor’s degree in Business, Marketing, Data Analytics, or a related field; 3+ years of experience in customer success, account management, or client relations, ideally within luxury, e-commerce, or data/tech platforms serving high-end brandsDeep understanding of luxury consumer behavior, e-commerce KPIs (e.g., conversion rates, GMV,return rate), and sharp on dataExcellent communication and presentation skills, with the ability to articulate technical concepts to non-technical stakeholders and visilize the proposal in an audience-friendly approachStrong problem-solving skills and a results-driven mindset, with a track record of exceeding retention and growth targetsProficiency in CRM software (e.g.Monday) and big data processingBusiness English Proficiency What We Offer:The opportunity to work with iconic luxury brands and shape their digital successA collaborative, innovative environment at the intersection of data technology and luxury retailCompetitive salary, performance bonuses, and comprehensive benefitsIf you are passionate about client success, luxury e-commerce, and leveraging data to drive impact, we want to hear from you.What We OfferWork for leading global brandsWork on real world data projectsBe an active part of highly disruptive data-driven projectsJoin a highly passionate, energetic and multicultural team Office located in the heart of Huangpu District Powered by JazzHRwwbMNHOOVI