Client Success Specialist V

Job DescriptionThe Customer Success Executive (CSE) is a strategic, customer-facing leader responsible for driving value realization, partnership health, and long-term success across a defined portfolio of high-impact customers. Acting as a trusted advisor, the CSE builds strong executive relationships, aligns internal and external stakeholders, and ensures customers maximize the outcomes of their Oracle Health solutions. The role requires strong business acumen, executive communication skills, and the ability to navigate complex environments while championing customer needs and mitigating risk. The CSE is accountable for retention, adoption, partnership strategy, and overall customer experienceResponsibilitiesKey Responsibilities Strategic Partnership & Executive EngagementDevelop and maintain strong relationships with senior customer executives, serving as their trusted advisor on strategy, value realization, and partnership alignment.Lead strategic business reviews, roadmap discussions, and long-term planning sessions.Represent the customer’s voice within Oracle Health and ensure internal alignment to their priorities.Customer Success & Value RealizationDrive adoption and measurable outcomes aligned to customer goals, KPIs, and contractual commitments.Ensure customers achieve full value from their investments through proactive guidance, best practices, and solution optimization.Monitor customer health, identify risk signals early, and coordinate mitigation plans.Cross-Functional LeadershipOrchestrate collaboration with product, services, support, sales, and operations to deliver a cohesive and consistent customer experience.Facilitate resolution of complex issues, acting as the escalation point and ensuring timely, high-quality outcomes.Advocate for customer needs in product planning and innovation discussions.Operational ExcellenceDevelop and execute customer success plans, communication cadences, and governance structures.Ensure all commitments—contractual, operational, and strategic—are tracked, met, and clearly communicated.Maintain accurate account documentation, forecasting inputs, and health assessments.Retention, Growth & Business ImpactProtect and grow existing customer relationships by identifying expansion opportunities aligned to customer strategy.Partner with account teams to influence renewals, expansion cycles, and value-based selling motions.Support commercial planning through insights on customer priorities, risks, and partnership trajectory.Leadership & Thought PartnershipContribute to continuous improvement across the Customer Success organization by sharing insights, best practices, and lessons learned.Mentor junior team members and support organizational development initiatives.QualificationsDisclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range in USD from $50.48 - $95.91 per hour; from: $105,000 - $199,500 per year. May be eligible for equity. Eligible for commission with an estimated pay mix of 60/40 - 90/10.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following: Medical, dental, and vision insurance, including expert medical opinion Short term disability and long term disability Life insurance and AD&D Supplemental life insurance (Employee/Spouse/Child) Health care and dependent care Flexible Spending Accounts Pre-tax commuter and parking benefits 401(k) Savings and Investment Plan with company match Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 11 paid holidays Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. Paid parental leave Adoption assistance Employee Stock Purchase Plan Financial planning and group legal Voluntary benefits including auto, homeowner and pet insuranceThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.Career Level - IC5About UsAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.