Cluster Head -Last Mile - Bihar

About The TeamBeing part of Meesho's Fulfillment and Experience (F&E) team as Cluster Head LM will zip you to the cockpit of our ever-burgeoning rocketship, where you get to directly shape the experience of the country's next billion e-Commerce users. We are an eclectic mix of 100+ professionals with diverse skill sets ranging from running operations/support, supply chain know-how, analytics and the holy grail, first principles Problem-solving.At Meesho, we’re trying to do what's never been done before - taking e-commerce to the masses. This leaves us with no choice but to completely reimagine logistics from the ground up, to cater to our customers' price and delivery expectations. That means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain to change how folks think about e-Commerce – not just in India, but globally.We are firm believers in fun at work. With monthly F&E happy hour sessions, informal team outings, and internal virtual water cooler chat sessions, there’s never a dull moment with us :).About The RoleAs Cluster Head LM, you’ll own the onboarding and training of partners and managing operations for the entire cluster. You’ll also drive key operational metrics by regularly visiting their facilities in different cities in your area. You’ll take complete ownership of processes allotted to you and work with various stakeholders to achieve team goals. You’ll continuously work towards identifying gaps and providing recommendations for improving our processes.What You Will DoOwn the onboarding and training of new partners for Last Mile operations.Identify and onboard new partners onto the network on an ongoing basisTrack and own the performance of different partners in your clusterVisit facilities to conduct audits and solve operational gapsEnsure compliance with operational processesOwn and drive key operational metrics end to end and achieve performance targetsWhat You Will NeedGraduate or Post Graduate degree in any discipline3-5 years of work experience in the e-commerce logistics domain, preferably in Last Mile operationsExperience in partner onboarding and training in the Last Mile and sorting operationsExperience of having worked in Patna or other areas of Bihar in similar capacity would be a plus and so will the Experience in control tower and field operations