Cluster Reservations Manager

Company DescriptionContemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.Job Description Create daily pickup reports and distribute to relevant hotel teams. Conduct regular briefings with the reservations department to share updates and align on priorities. Monitor competitor pricing, demand trends, and booking pace to identify opportunities and risks. Oversee the reservations team to ensure accuracy, service excellence, and timely responses. Handle group, corporate, and VIP bookings in coordination with Sales and Front Office. Maintain and update PMS, RMS, and related systems, ensuring data accuracy and consistency. Supervise and train the reservations team, providing coaching and performance feedback. Conduct regular rate audits and ensure adherence to pricing and revenue policies. Review daily arrivals, allocations, and special requests to ensure a seamless guest experience. Assist the Director of Revenue with rate loading, strategy development, and reporting for revenue meetings. Prepare daily, weekly, and monthly revenue performance reports. Collaborate cross-departmentally to ensure alignment on commercial initiatives and sales strategies. QualificationsBachelor’s degree in hospitality, Business, or related field. 3–5 years’ experience in Revenue or Reservations Management (hotel/resort). Proficient in PMS, RMS, CRS, and OTA extranets. Strong analytical, communication, and leadership skills. Advanced Excel and data interpretation abilities. Detail-oriented, organized, and commercially driven. Additional InformationWe are recruiting this role for Avani+ Barbarons Seychelles & Anantara Maia Seychelles Villas. This position reports to the Cluster Director of Revenue