Collections Agency Lead

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!Oversee External Collections Agencies’ operations and performance to ensure targets are metEnsure reports are available for management and are generated in a timely manner and provide insights to drive strategy and process/operational improvementsConduct audits and monitor quality on all client touchpoints with External Collections Agencies and ensure performance and compliance to company policies and to regulationsIdentify processes that can be optimized and implement improvements to enhance efficiency and effectiveness of both internal and external teams.Manage projects and initiatives to address potential concerns or to drive new strategiesKnowledgeable in Debt Collections (Call Center, VoiceBot, Field, Skip Trace and Litigation) with strong orientation towards Customer ExperienceDetail-oriented which supports his/her project management and process improvement skillsIdentifies problems in meeting key performance indicators, resolve them to the satisfaction of the business objectivesContinually raises the standard of quality in the work of self and othersDrive debt collections by maintaining optimal performance of External Collections AgencyProjects and initiatives to drive new collection strategies and/or process efficiencyWhat We OfferOpportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package