Communications Officer

About The RoleSt John Ambulance Victoria are seeking an experienced Communications and Administration Officer who are responsible for the efficient and timely dispatch of on road resources (nonemergency patient transport and deceased persons transport) to meet the service requirements and the clinical needs of the person being transported.This team are critical in the coordination and delivery of a timely and safetransport. The role is also responsible for supporting staff, customers, and patients with day-to-day queries/troubleshooting, this may relate to policies/procedures, vehicle or equipment issues, rostering, and other administrative tasks.These roles work across a 24/7 roster and candidates will need good availability across all shift types including days, nights and weekends. The shifts are either eight or ten hours in length.This role is based at our Notting Hill headquarters.As Our Ideal Candidate, You Will PossessAdministrative experience, ability to multitask, remain calm under pressure, answer phones, using multiple displays, software systems and bespoke programsAbility to work in and direct resources in a dynamic and responsive service delivery environmentUnderstand the need for confidentiality and privacy Experience planning and dispatching over a dispersed geographic locationTeam player with the ability to work autonomouslyExperienced in understanding and following policies and proceduresExcellent conflict resolution skills and the ability to deescalate situation in a complex service delivery environmentExcellent interpersonal, written and verbal communication skillsExperience in a healthcare environment or sports and aquatic centres is highly regardedDon't meet every requirement? At SJAV, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.About St John Ambulance VictoriaSt John Ambulance (Vic) has been saving lives and delivering care and compassion throughout Victoria for 140 years. Our people, both paid and volunteer, are the lifeblood of everything we do.Our people and our clients come from all walks of life. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. We value the innovation and creativity that diversity of thought brings to our high-performance culture and we welcome applications from anyone who believes they can deliver the outcomes we are looking for.Your unique ideas and perspectives are valued so that we best represent the Victorian community we serve.Employee BenefitsFocus on work-life balance including flexible working arrangementsExcellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated LeasingSupportive team environment in modern officesTraining and professional development opportunitiesAccess to discounted Private Health InsuranceHow to applyIf you are looking to join an organisation that makes a difference, apply today.We actively welcome and encourage candidates from culturally and linguistically diverse backgrounds, First Nation and Torres Strait Islander candidates, members of the LGBTQIA+ community and candidates with a disability.To be considered for this role, please following the link and submit your current resume.If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch.Enquires can be directed to Amanda Harris, Talent Acquisition Specialist, careers@stjohnvic.com.auOther InformationAll offers of employment are subject to satisfactory reference checks, police checks and other probity checks including for some positions a pre-employment medical.St John Ambulance Victoria is committed to putting the safety and wellbeing of children first, a current and valid Working With Children Check is a mandatory condition of employment.