IT Support Officer

Company DescriptionConstance Ephelia is a beautiful resort located on the island of Mahé in Seychelles, surrounded by stunning beaches and tropical nature. We offer a dynamic and supportive work environment where team spirit, personal growth, and service excellence come together. Join our passionate team and be part of a company that values people and creates memorable experiences every day. Job DescriptionWe are seeking a professional and efficient IT Support Officer to join our team at Constance Ephelia, located in the beautiful Seychelles.

As an IT Support Officer, you will play a crucial role in maintaining our organisation's technology infrastructure and providing exceptional support to our staff and guests.

Respond to and resolve IT-related issues and requests in a timely and efficient mannerInstall, configure, and maintain computer hardware, software, and peripheralsProvide technical support via phone, email, and in-person to staff and guestsTroubleshoot network connectivity issues and ensure optimal performanceImplement and maintain IT security measures to protect our systems and dataConduct regular system updates and maintenance to prevent potential issuesCreate and maintain documentation for IT processes and proceduresCollaborate with external vendors and service providers when necessaryAssist in the implementation of new technologies and systemsProvide basic training to staff on IT tools and best practicesQualificationsBachelor's degree in Computer Science, Information Technology, or a related fieldMinimum of 2 years' experience in IT support or a similar roleProficiency in various operating systems, including Windows, macOS, and LinuxStrong knowledge of computer hardware, software, and networking principlesExcellent problem-solving skills and ability to think critically under pressureOutstanding communication skills, both written and verbalExperience with IT security practices and proceduresAbility to explain technical concepts to non-technical users in a clear mannerStrong time management skills and ability to prioritise tasks effectivelyRelevant IT certifications (e.

g. , CompTIA A+, ITIL Foundation) are desirableUnderstanding of hospitality industry IT needs is preferredWillingness to work flexible hours, including evenings and weekends, as requiredAbility to work independently and as part of a team in a fast-paced environmentAdditional InformationWORK WITH CONSTANCE🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do. We believe in continuous learning and growth to help our teams achieve their full potential. A strong family spirit is part of our identity, we support and care for one another.

We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group. Our passion for luxury hospitality is reflected in every detail of the guest experience. We are committed to environmental and societal contributions, integrating sustainability into everything we do. 🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service. 🌿 Be part of a company that values people, innovation, and excellence.