Consumer Experience & Service Management

You will be part of the Customer Service & Experience team located in Sao Paulo for AliExpress Brazil. Your focus will be to understand the customer experience from beginning to end with AliExpress Brazil and find opportunities to work with various departments/organizations to ensure that the customer experience is seamless and improved everyday.● VOC analysis to be able to identify opportunities and propose solutions● Work cross-departmentally with various teams to ensure that seamless customer experience is provided● Create and lead initiatives that impacts the customer's journey● Minimum 1 to 3 years' experience in customer service or customer experience management environment● Bachelor's degree or equivalent related experience (customer service, e-commerce, online platform)● (Mandatory) Native in Portuguese, business level verbal and written communication skills in Mandarin and English● (Mandatory) Ability to effectively work through a highly matrix organization and work cross-departments● (Mandatory) Exceptional organization and time management skills● (Mandatory) Strong communication skills● (Mandatory) Have experience in leading customer service enhancement or customer experience improvement projects from planning until execution● (Nice to have) Analytical skills, to be able to compile and read through big data, and report to internal or external teams