Contact Center Agent

Job description Answer customer enquiries regarding Bank’s products & services such as savings accounts, loan applications, internet banking and mobile banking. Be a representative to assist, manage, and resolve customer problems and concerns. Identify and escalate customer issues to the appropriate bank department, as well as executing banking transactions and cross-selling products or special promotions. Research required information using available resources and route calls to appropriate resources. Inform clients by explaining procedures, answering questions, and providing product and service information. Upsell products and services. Document all call information according to standard operating procedures. Maintain communication equipment by reporting problems. Complete other duties as assigned.Job requirements At least bachelor’s degree or equivalent. Good command in English. Proficient in relevant computer applications. 1-3 years of experience in a call center environment. Knowledge of customer service practices and principles. Excellent data entry and typing skills. Have experience in Digital lending is a plus Good problem solving and communication skills. Ability to handle stressful situations appropriately.