Content Moderator (Discord/Reddit Community)

Work Set-up: RemoteStart Date: ASAPSchedule: Training will likely be on PST (2 weeks training), regular working hours 12MN-9AM Equipment: Company providedWhat does a day in the life of a Content Moderator look like?As a Content Moderator, you will be responsible for maintaining order and ensuring a positive and welcoming environment within the community.Day-to-day duties will include monitoring conversations and enforcing community rules.Work closely with a team of developers and Content Moderators to ensure the server runs smoothly and the community has a great experience.Handle a large volume of user interactions and feedback.Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modulesMaintains a positive, empathetic, and professional attitude toward users and colleagues at all timesAdheres to company policies and proceduresMeets or exceeds performance targets for related KPIsPerforms other duties as assignedWhat are the required qualifications of a Content Moderator?4-year college degree or equivalent business experience.1-2+ years previous experience in content moderation via Discord and/or Reddit (Open to freelancers)Experience in moderating community with 100k or more membersFamiliarity with popular moderation bots such as Dyno, Xenon, AutoMod or Carl-bot.Good communication skills, both verbal and writtenProficient in using computers and various software applications.Ability to stay calm and rational under pressure and remain committed to maintaining a positive environment.Knowledge of common moderation practices such as banning, muting, and deleting accounts and messages.Ability to identify and address abusive and problematic behavior, including harassment, hate speech, and trolling.Understanding of basic security measures such as requiring two-factor authentication for access to servers.Familiarity with managing the flow of conversations and keeping conversations on-topic.Ninja Perks and Benefits*Full time employeesCompetitive compensationAdherence to government-mandated benefitsRetirement Savings Program with Company MatchingLife InsuranceHMO on day 1Paid time off, birthday leaveBonus and incentive plansOpportunities for skills training and personal and professional developmentEmployee Referral ProgramExperience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?If you are interested, you can access your instant interview here: https://alpharun.com/i/j1nO7ZZEaX8krJDZZYETJThe duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.