Country Manager

DescriptionBazaraki.com is the No.1 marketplace in Cyprus that specialises in Real Estate, Cars, and General Classifieds with more than 700,00+ unique users and 3,2+ million page views per month. Our mission is to connect thousands of buyers with sellers faster, easier and safer.People are the key driving force of the business and we strive daily to build a powerful team with people sharing the same enthusiasm for eCommerce and Technology.MissionYour main mission is to lead and strengthen Bazaraki’s position as the most trusted and influential marketplace in Cyprus. You are responsible for driving the company’s reputation, market share, and overall impact on the local market, ensuring sustainable growth and long-term success.Your mission is to ensure stable operations and revenue growth in the B2C segment. You will have oversight and coordinate all local functions: Sales, Moderation, Customer Support, Marketing and Operations. You will be the Company’s local representative and you need to ensure proper management of legal, financial and operational processes. Maintaining regular communication with HQ and key partners is essential for this role. The role entails much of people and team leadership and management. Your mission is to mentor and support teams and people to reach their full potential. Main ResponsibilitiesSales and Business PerformanceOversee the Head of Sales and ensure achievement of B2C targets.Monitor key metrics: ARPU, Tier Conversion, Retention, and the number of paid packages.Track Customer Service quality and satisfactions levels.Approve local campaigns and special offers. Marketing and PRSupport local marketing initiatives together with HQ. Represent the Company at local events, forums and meetings. Monitor competitor activity and share analytics with HQ. Participate in the approval of advertising and PR campaigns for the Cyprus market. Operations ManagementControl expenses, invoices contracts, and office infrastructure. Ensure timely submission of financial reports, taxes and legal documentation. Work with external contractors and partners, accountants, lawyers and administrative partners. Monitor the quality of moderation and Customer Success (response time, NPS etc.)Reporting and Communication with HQPrepare monthly country performance reports and quarterly reviews. Participate in weekly calls with the Director of Regional Operations.Ensure transparent communication between HQ and the local team. Resolve operational issues and eliminate bottlenecks. Team ManagementLead cross-functional teams (Sales, Customer Success, Moderation, Operations)Conduct quarterly reviews and set team and individual goals.Build a culture of accountability and results-oriented. Develop key employees through mentoring and feedback. Key MetricsB2C Revenue GrowthARPUB2C Retention RateCustomer Satisfaction (Customer Success and Moderation)Tier Conversion RateNPSCountry P&LRequirements5+ years of proven experience in leadership and team management roles, preferably in the e-commerce industry or digital companies.Proven experience in leading diverse teams: Sales, CS, Moderation, Marketing, Operations. Excellent command of Greek and English language (both written and spoken) is mandatory. Fluency in Russian language (both written and spoken) is a plus. Good knowledge of the Cypriot market and competition. Build and lead a high-performing local team that thrives on trust, transparency, and mutual support to achieve shared goals and win together.Capable of building strong networks and relationships with various stakeholders to work your way in the market. Plus excellent communication and interpersonal skills. Growth mindset with openness to feedback and continuous improvement. Accountability and ownership. Be self-motivated and targets driven. Resilient with a positive mindset in facing and overcoming challenges.Excellent analytical, critical thinking and problem-solving skills. Curious, adaptable, and comfortable learning from every challenge and every mistake and turning them into growth opportunities.Core competenciesBuilding trustSpeak openly, honestly, and respectfully, even in challenging situations.Acknowledge your own mistakes and accept the mistakes of others, focusing on improvement rather than finding someone to blame.Delegate tasks confidently without resorting to micromanagement.Develop the teamShare expertise and actively facilitate the exchange of ideas and experience.Raise the bar, challenging the team to reach its full potential.Give, seek, and support the exchange of timely and constructive feedback.Aligning the team with the goalClearly communicate the company’s and team’s goals, along with the strategy to achieve them.Help identify and stay focused on key priorities.Analyse results, adjust plans when needed, and steer the team confidently toward the goal.Act with ownershipTake responsibility for the team’s results and the path to achieving themProvide the team with the necessary resources and technologies to reach their goals.Consider the goals of other teams and propose solutions that serve the company’s best interests.Accelerate progressBuild the team’s business expertise and integrate best practices.Remove obstacles and find simple, win‑win solutions.Respond swiftly and flexibly to changes or setbacks, restoring and enhancing the team’s effectiveness.Benefits Competitive SalaryBonus based on Company’s targetsFully-remote position. You can work from any place in Cyprus (office meetings may be required and are mandatory)21 days paid annual leave (reaching up to 25 days per year based on the years’ of service)3 days paid sick leaveProvident fund after the first 6 months of employmentGifts for special occasions (e.g. birthday, wedding, new baby, etc.)Company events and activitiesWork-related equipment and internet connectionThis is a permanent full-time position working the core opening hours of the business, Monday-Thursday 9am-18pm, Friday 9am-16.00pm. Extended working hours will be sometimes required according to business needs.*Due to the high volume of applications, only shortlisted candidates will be contacted.We want to be able to attract the best and make sure you keep getting better. If you feel you have the skills and experience, then don't miss out on this exciting opportunity.Bazaraki is an equal opportunity employer. We want applicants of diverse backgrounds and hire without regard to color, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.