Country Manager

Country Manager - NetherlandsMust be able to commute daily to our Amsterdam OfficeLanguage requirements: Fluent/C1 – Dutch & EnglishCompetitive Basic salary + OTE Uncapped + Company CarPURPOSE OF ROLE:We are seeking an experienced and dynamic Country Manager to lead our operations in The Netherlands. The right candidate will be responsible for overseeing all operations and activities within the region ensuring the company’s continued sustainable growth across key metrics like customers, revenue and profitability.Develop and execute strategies that drive business growth and align with company visionAct as the link between headquarters and local operations, collaborating with teams and partnersIdentify process improvements and manage the local workforceThe ideal candidate will possess a strong background in SAAS or similar B2B focused industries, a love for structure and process and demonstrate exceptional communication and analytical skills. This role is crucial in fostering a positive Restaurant Partner experience from the very beginning of their journey with us.Objectives for the Country Manager: Drive the growth of our business on all key metrics: Customers, GMV, MRR, Orders, PenetrationDevelop and implement effective onboarding processes that ensures optimal conditions for commercial success for our Restaurant PartnersCollaborate with various departments to create tailored onboarding experiences for new and existing Restaurant PartnersUtilise our in house CRM system to track onboarding progress and maintain accurate records of new and existing Restaurant Partners integration.Lead our Sales and Onboarding organisationKEY ACCOUNTABILITIES:Team PerformanceLead and support a 30–50 FTE team to drive sales and activation across marketsCoach, shadow, and provide feedback to strengthen team performance and developmentOversee recruitment, induction, and ongoing workforce guidancePerformance ImprovementDesign and implement processes and initiatives to enhance key business metricsSupport employee development plans and continuous improvement effortsPayment Service GrowthDrive sales and activation teams to boost partner performance and customer successDeliver regular performance reporting and support line managers with training needsGeneral & OtherAssist with general People responsibilities, including developing processes, new initiatives and driving performanceWeekly and Monthly reporting on key metrics for own and team performanceCollaborate with key stakeholders across different teams and functions to drive resultsSupport colleagues and promote a positive work environment & team spiritREQUIRED SKILLS:Excellent verbal and written communication skills, with the ability to engage effectively with diverse stakeholdersStrong analytical skills, capable of assessing data and feedback to enhance onboarding strategies.Excellent MS Excel skills, highly analytical with the ability to analyse dataPrevious experience in financial services is highly desirable, providing insight into industry-specific onboarding needs.Proficiency in CRM systems for tracking and managing onboarding activities.Ability to work collaboratively within a team while also demonstrating initiative and independence in managing tasks.Experience in driving and developing a team across different geographies and culturesPassion - Adaptable with a can-do attitude - positive, proactive, and energised by working in a fast-paced environment characterised by constant change.Action - Leads by example/Initiating ACTIONCompassion - Able to empathize and provide support wherever needed.One Team - Advanced communication skills (written and verbal) – Ability to build rapport with your team, maintain calm during pressurized situations, and share information in a clear and logical manner.Organised with a high attention to detailAbility to tailor approach to meet the individual needs of the team.Displays honesty and integrity.Be comfortable following established processes, using templates, and problem-solving issues to work through your onboarding checklist.