Creative Operations Lead

Job title: Creative Operations LeadOffice location: Serbia with Hybrid working (3 days in the office)About the role and the Team:This role sits at the intersection of brand, marketing and studio operations. You'll lead the day-to-day project delivery, resourcing and coordination of ATL brand campaigns — partnering closely with commercial, marketing, media and internal creative teams to ensure our campaigns land on time, on brief and on brand. This is both a maker and operator role: shaping the campaign delivery plan, managing cross-functional stakeholders, and keeping the creative engine running smoothly.What will you be doing?Brand activation & campaign supportSupport the development and delivery of brand campaigns (OOH, digital audio, social, brandedcontent, YouTube, offline)Coordinate campaign assets across multiple channels ensuring consistent brand expressionSupport ATL media planning and creative development alongside media/channel ownersAlign cross-functional teams (digital, audience, website, PR, CRM) on campaign requirements and deliverablesManage external agencies, freelancers, production partners and print vendorsTrack performance and share learnings to drive continual improvementEnsure all campaign content is compliant, aligned to brand identity and uses the latest positioningManage campaign collateral/merchandise production as requiredCreative operations, traffic & project managementOwn the day-to-day workflow of the internal creative studio — from intake through to deliveryTranslate briefs into clear scopes, timings, sequencing and deliverable plansMaintain capacity visibility, flag bottlenecks early, and propose resource solutionsManage priorities, approvals, version control and stakeholder updatesChampion efficient processes, templates and tools (Jira as primary traffic system)Maintain budget trackers and support PO raising / trackingHelp cultivate a calm, accountable, solutions-focused studio cultureWhat we are looking for:Project management certification and/or equivalent experienceNatural organiser and problem solverDiplomatic, approachable and collaborativeThrives in fast-paced environmentsPassionate about strong creative work and enabling teams to deliver their bestWhy work for us?We're in your corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done!Awarded Broadband Provider of the Year 2023 Uswitch Telecoms Awards, as voted for by 20,000 customers, plus Fair Terms Gold Award 2023. We're also very proud to have been awarded Great Place to Work Certification (2022-23) and UK's Best Workplaces for Wellbeing (2022).In our Belgrade office, we work with our UK colleagues in a shared mission: to gigabit Britain. Our office started up in 2013 with what was then 20 developers, now we're more than 700 people. Do you want to be a part of our next adventure?Going beyond the expectedWhatever we're doing – whether we're liaising with our customers, delivering our network, or working on our company strategy, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:We work smarter togetherWe stay focusedWe strive for excellenceSome of our key Benefits:Competitive salaryGlobal Remote working for up to 2 week per year for those who are able to work remotely25 days' paid holiday increasing each year, to a max of 35Extra days off for your birthday, move house and volunteerAccess to a wellbeing platform, RezilientPartnership with SOS Children's VillagePrivate medical insuranceFit Pass discountTechnology discountTeam sports activitiesMassages in the officeSweet TuesdaysWe're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.What happens next?You apply (please send us your CV in English)We carefully review your applicationWe'll get back to you — even if it's a no (for now)