Credit Verification Specialist

Palmpay is a leading digital lending platform in emerging markets, on a mission to democratize access to credit for MSMEs. With hundreds of millions in loans processed and thousands of merchants served monthly, we’re scaling fast, and you’ll play a critical role in building our credit engine from the ground up.Role PurposeAs our inaugural Verification Specialist, you will:Build Palmpay’s end-to-end credit verification engine—from live application processing to SOP playbook and trainingExecute high-quality KYC, document and field verifications to keep our loan book healthyCoach the first cohort of Verification Officers, embedding your processes and quality standards into a scalable functionKey ResponsibilitiesHands-On VerificationProcess loan applications daily (KYC, ID/CAC/BVN checks, digital data validation)Coordinate field visits with agents for on-site photo captures, inventory spot-checks, and basic bookkeeping walkthroughsProcess Design & DocumentationDraft, version-control and maintain SOPs covering every verification stepCreate clear workflow maps, define handoff points, and document everything. Quality Assurance & IterationAudit verifications daily for errors or fraud signalsLog exceptions, perform 24-hr root-cause analyses, and update SOPs to close gapsCross-Functional PartnershipEmbed CBN KYC/AML rules into all workflows; partner with Risk & ComplianceLiaise with Product & Engineering on basic data integrations (credit bureaus, utility APIs) and UI refinementsFirst-Line TrainingLead initial training sessions; walk new hires through tools, processes, and quality checkpointsHost weekly “Verification Retrospectives” to capture learnings and drive continuous improvementRequirementsExperience: 1–2 years as a Verification Officer or Field Credit Officer at a fast-moving fintech or digital lender, with proven ownership of end-to-end processesEducation: Bachelor’s in Finance, Business, Data Analytics or relatedTechnical Skills: Excel power-user; quick to learn SQL or BI dashboards. Skilled at creating flowcharts and written guidesStartup DNA: Thrive in ambiguity, roll up your sleeves, iterate fast, and always ask, “How can this scale?”Core Competencies: Exceptional attention to detail, strong written & verbal communication, solid grasp of Nigerian credit-risk fundamentals and CBN KYC/AML guidelinesWhy You’ll ThriveGround-Floor Impact: Shape the playbook and processes that onboard our first 100,000 loan customersVisible Growth: Exec leadership exposure, and fast track to Credit Operations managementOwnership & Learning: Hands-on role with end-to-end responsibility; perfect for builders who want to see their work drive real business outcomesPowered by JazzHRvagbNNT9AE